Analytics Manager — Guest Experience & Ops

Atlantis Dubai; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury resort in Dubai seeks an Assistant Manager, Analytics to turn data into actionable insights that enhance performance and guest experience. The ideal candidate will have experience in data management, proven leadership abilities, and advanced proficiency in Microsoft Excel and BI tools. We offer a competitive, tax-free salary in AED, alongside generous benefits including health insurance, discounted rates, and career growth opportunities. Join a dynamic team dedicated to world-class service and hospitality.

Benefits

Generous food and beverage privileges

Exclusive discounted rates at Kerzner properties

Comprehensive health insurance (with dental coverage)

Annual flights home

Life insurance

Qualifications

• Minimum 2–4 years of experience in a data management or analytics managerial role.
• Proven experience in leading teams focused on reporting or analytics.
• Ability to provide actionable insights to support operational decisions.

Responsibilities

• Turn data into insights that drive performance and guest experience.
• Manage data collection, reporting, and analysis across multiple systems.
• Monitor KPIs and forecast demand to support operational decisions.

Skills

Data Management

Data Analytics

Microsoft Excel

Power BI

Tableau

Strong understanding of contact centre metrics

Education

Bachelor's degree in business, Data Analytics, Mathematics, or Hospitality Management

Tools

Excel (Advanced)

Power BI

Tableau

Looker Studio

Job description

A luxury resort in Dubai seeks an Assistant Manager, Analytics to turn data into actionable insights that enhance performance and guest experience. The ideal candidate will have experience in data management, proven leadership abilities, and advanced proficiency in Microsoft Excel and BI tools. We offer a competitive, tax-free salary in AED, alongside generous benefits including health insurance, discounted rates, and career growth opportunities. Join a dynamic team dedicated to world-class service and hospitality.