Analyst- Business - Third Party Channels

First Abu Dhabi Bank; Dubai; On-site; AED 150,000 - 200,000; Full time

Job summary

A leading bank in Dubai seeks a competent professional to oversee and manage third-party support for card operations. The role involves ensuring compliance with SLAs, generating critical reports, and mentoring support teams. Candidates must possess a Bachelor's degree in Finance and have a solid understanding of consumer banking.

Qualifications

• Minimum 3 years of experience in consumer banking in a similar role.
• Understanding of banking industry trends and market awareness.
• Good analytical and communication skills.

Responsibilities

• Oversee and guide third-party support teams on card operations.
• Generate reports and provide performance monitoring to vendors.
• Train and supervise new support staff in daily activities.

Skills

Good communication skills

Analytical skills

Market awareness of products range

Education

Bachelor's Degree in Finance Banking or related major

Job description

JOB PURPOSE:

• Role holder is assigned to oversee and guide third-party support teams on cards based in FAB office.
• To ensure daily reports are sent to third party partners on cards achievement
• To ensure the payments are reconciled & payments take place based on SLA agreed with Vendor cards & loans.

ACCOUNTABILITIES:

Supervision of Subordinates:

• Report generation & MIS to third party vendors
• Provide data for Ops Risk Internal Audit. KRI Ops Risk to complete within TAT
• Analyzing and keeping track of legal agreement and contract signoff from internal and external stakeholders
• Provide staff list to BI for vendor incentive payments
• New vendor sales/support staff ID creation post training & visa information availability.
• BTL collateral check with vendor partners on regular basis.
• Prepare sales performance & raising discrepancy with concern team
• Prepare vendor performance ad-hoc reports as per business requirement
• Work with vendor support staff to reduce application returns.
• Training guiding and supervising new support staff for day to day activities.
• Reconcile and publish MIS to internal and external stakeholders.
• Provide business comparison Report on regular basis.

Job Specific Accountabilities / KPIs:

• Report generation & MIS to third party vendors
• Performance monitoring & payout to vendors based on SLA

Qualifications :

Minimum Qualification

• Bachelors Degree Finance Banking or a related major field of study.
• At least 3 years of experience in consumer banking in similar role

Minimum Experience

• Good communication skills.
• Good understanding of banking industry trends in the local market.
• Good market awareness of products range.
• Good analytical skills

Remote Work :

No

Employment Type :

Full-time