AI-Driven ServiceNow Architect: ITSM & Asset Mgmt

Müller`s Solutions; United Arab Emirates; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading technology solutions provider in the United Arab Emirates is seeking a ServiceNow AI & ITSM Solution Architect responsible for designing and delivering AI-enabled ServiceNow solutions across various domains. This role involves architecting solutions, implementing AI strategies, and leading stakeholder engagements, making it ideal for a seasoned professional with 8-12+ years of experience in ServiceNow. The successful candidate will collaborate with teams to leverage AI capabilities and optimize IT processes, contributing to innovative projects within a dynamic environment.

Benefits

Competitive salary

Benefits package

Innovative work environment

Qualifications

• 8–12+ years of ServiceNow implementation experience.
• Minimum 5 years in a Solution Architect or Lead Consultant role.
• Proven experience delivering ITSM implementations at scale.

Responsibilities

• Design end-to-end AI-enabled ServiceNow architectures.
• Implement Virtual Agent and conversational AI.
• Lead AI-supported ITAM/SAM/HAM initiatives.

Skills

ServiceNow AI capabilities

Solution Architecture

Predictive Intelligence

Agile methodologies

Education

ServiceNow certifications in ITSM, ITAM

Tools

ServiceNow

Flow Designer

Job description

A leading technology solutions provider in the United Arab Emirates is seeking a ServiceNow AI & ITSM Solution Architect responsible for designing and delivering AI-enabled ServiceNow solutions across various domains. This role involves architecting solutions, implementing AI strategies, and leading stakeholder engagements, making it ideal for a seasoned professional with 8-12+ years of experience in ServiceNow. The successful candidate will collaborate with teams to leverage AI capabilities and optimize IT processes, contributing to innovative projects within a dynamic environment.