ACES Manager, Amazon Now, UFG

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global e-commerce leader in Dubai is seeking an experienced ACES Program Manager to redefine grocery operations. The role focuses on driving innovation, process improvement, and collaboration across teams. Candidates should have 3+ years of program management experience, a Bachelor's degree, and advanced knowledge of Excel and SQL. This is an opportunity to contribute to a growing service dedicated to exceptional customer experience.

Qualifications

• 3+ years of program or project management experience.
• 3+ years working cross functionally with tech and non-tech teams.
• Experience defining program requirements using data and metrics.

Responsibilities

• Drive innovation and ensure best practices are followed safely.
• Hold functions accountable for their deliverables.
• Measure performance and provide development support.

Skills

Program management

Cross-functional collaboration

Process improvement

Data analysis

Stakeholder management

Education

Bachelor's degree

Tools

Excel (Pivot Tables, VLookUps)

SQL

Job description

Overview

Description

Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Global Specialty Fulfillment (GSF) operations is looking for an experienced leader with a strong record of achieving results. We are looking to hire an ACES Program Manager in UAE to join the team that redefines Ultra-fast grocery operation and help us build and grow this new service for our customers. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.

ACES managers are focused on leading UFG LM UTR/OTR improvements made on behalf of Amazon customers, to drive into standardization efforts, act as liaisons with other departments, provide process skills to the UFG under the roof and Last mile station, provide SME support for UTR (Under the Roof), routing and OTR (On the Road) planning, support UTR/LM Kaizen Events in their areas of expertise, and to run and coordinate cross-functional projects for successful implementation across the UFG Amazon Now Stores.

Responsibilities

• As a key link between local operations and country business teams you will help drive innovation, test new ideas and ensure that best practices are being followed safely.
• Six key areas that you’ll always focus on include Safety, People, Quality, Customer Experience, Productivity, Costs and Environment.
• Supporting project execution working across multiple function in the org.
• Should be able to amicably resolve issues during passionate discussions between various functions.
• Should be able to hold respective functions accountable for their deliverables.
• Partner closely with RoW countries to implement/share best practice
• Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site
• Be accountable for operational leadership by measuring performance, offering feedback, and providing development support.
• Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact.
• Strategic planning for the next three, six and twelve months, with a particular focus on peak-season planning.
• Write and articulate leadership updates, MBRs and QBRs.
• Establishes objectives and metrics for safety, quality, productivity, and customer experience
• Provide your team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

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