Account Manager - Middle East & Eurasia

Caterpillar Financial Services Corporation; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global machinery manufacturer in Dubai is seeking an Order & Demand Consultant to join its BCP Velocity Team. In this role, you will manage NPI planning and support global teams to enhance supply and demand readiness. Key qualifications include a Bachelor’s degree and deep S&OP knowledge. The position requires effective communication and negotiation skills, with an emphasis on process improvement. The company offers a variety of benefits including medical, dental, and private pension plans.

Benefits

Medical plan

Dental plan

Medicines reimbursement

Wellhub

Psychological support program

Private pension plan

Profit share

Transportation

Life insurance

Extended maternity and paternity leave

Employee resource groups

Qualifications

• Deep S&OP knowledge.
• A proven ability to unite cross-functional teams.
• Passion for process improvement.
• Comfort with S&OP systems including IBP, Excel and data visualization tools.

Responsibilities

• Manage NPI planning including system set up, demand loaded & supply response.
• Drive consistency & improvement to demand signal & supply plan accuracy.
• Lead supply plan response review sessions.
• Tackle demand-supply imbalances with data-backed solutions.
• Partner with cross functional teams to ensure operational plans drive business results.

Skills

Customer Focus

Decision Making

Effective Communications

Negotiating

Business Development

Education

Bachelor's degree

Tools

IBP

Excel

PowerBI

Job description

Career Area: Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

IT IS YOUR TIME!

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off‑highway diesel and natural gas engines, industrial gas turbines and diesel‑electric locomotives. For 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced‑carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people’s potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.

Important:

- Don’t forget to include a resumé in English in your profile in Workday.

- Please check your application status directly in the Workday system, as this is our primary method of communication. All updates regarding your application will be reflected there.

An exciting opportunity to join the BCP Velocity Team as Order & Demand Consultant where you will be the bridge between sales, supply & success.

Role Summary

You will directly support our global teams to ensure we are well positioned on NPI (New Product Introduction) Supply & Demand readiness, and manage detailed planning parameters to deliver BCPs growth goals. You will influence strategy, challenge assumptions and solve complex puzzles that impact global performance. This is a highly visible role with the opportunity to collaborate with leaders across multiple countries and functions.

What you will do

• Manage NPI planning including system set up, demand loaded & supply response. Connect closely with Product Teams to ensure alignment.
• Drive consistency & improvement to demand signal & supply plan accuracy through reviewing and validating various inputs and delivering training to order schedulers.
• Lead supply plan response review sessions to ensure supply closely aligns to demand through a 24mth horizon.
• Tackle demand‑supply imbalances with creative, data‑backed solutions.
• Partner with cross functional teams to ensure operational plans drive business results.
• Connect with corporate partners to benchmark & improve process efficiency.
• Track KPIs and lead continuous improvement projects to make our S&OP process smarter, faster and more reliable.

What you will have

• Customer Focus – Putting the customer first, with data and training to help improve their S&OP understanding. An ability to anticipate the customer’s needs & take ownership of issues.
• Decision Making and Critical Thinking – Dealing with complex problems will be a daily challenge. You will need to have the ability to adapt quickly & solve problems to achieve better outcomes.
• Effective Communications – The ability to listen actively, adapt style to different audiences, and ensure understanding in both written and verbal communication.
• Negotiating – To achieve win‑win outcomes whilst maintaining positive relationships.
• Business Development – Ability to improve & introduce new processes which improve productivity & business results.

Basic requirements

• Bachelor’s degree.
• Deep S&OP knowledge.
• A proven ability to unite cross‑functional teams and build consensus.
• Passion for process improvement, to provide information, support and upskill teams in all facets related to S&OP.
• Comfort with S&OP systems including IBP, Excel and data visualization tools such as PowerBI.

Additional Information

• Up to 15% travel may be required.

Note: This position requires the candidate to work on‑site five days a week.

Some of the offered benefits

• Medical plan
• Dental plan
• Medicines reimbursement
• Wellhub
• Psychological, Legal, Social and Finance Support Program
• Private pension plan
• Profit share
• Christmas basket
• Transportation
• Life and personal insurance
• Extended maternity and paternity leave
• Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport)

*Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location.

The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail, @hotmail, etc.) to contact candidates. Available vacancies are only advertised through the company's official channels (www.caterpillar.com/careers.html; https://www.linkedin.com/company/caterpillar-inc), and official Caterpillar emails are mandatory followed by the domain @cat.com. Also, the company does not request any type of payment (bank transfer, pix, etc.) for the purposes of the selection process. For more information click on the link: https://www.caterpillar.com/pt/careers/apply-now/help.html

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.

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Posting Dates: dezembro 10, 2025 - dezembro 20, 2025