Account Manager

ACORNSTRATEGY; Abu Dhabi; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A full-service communications consultancy in Abu Dhabi is looking for an experienced Account Manager. In this role, you will manage client accounts, ensuring high-quality service and effective communication. The ideal candidate will have a Bachelor's degree and 3-5 years of account management experience in the healthcare sector. Fluency in both Arabic and English is essential. You will collaborate with senior team members and drive strategies across various projects, contributing to client success and agency growth.

Benefits

Career growth opportunities

Collaborative, multicultural environment

Qualifications

• 3-5 years of account management experience in an agency environment, managing large or complex accounts in healthcare.
• Strong project and time management skills.
• Ability to manage multiple deliverables and tight deadlines.

Responsibilities

• Support Senior Account Managers and Account Directors with client servicing.
• Act as a main point of contact for the client.
• Draft press releases, messaging documents, and communications.
• Manage junior team members to ensure accuracy and timeliness.
• Develop strategies, content ideas, and concepts for campaigns.

Skills

Account management

Bilingual in Arabic and English

Project management

Written and verbal communication

Problem solving

Education

Bachelor’s degree in Public Relations, Communications or a related field

Job description

JOB TITLE: Account Manager

LOCATION: Abu Dhabi, 2 days per week client side

CONTRACT TYPE: Full-time

REPORTING TO: Account Director

PURPOSE OF THE ROLE

The Account Manager will take ownership of the day-to-day servicing of their accounts, supporting senior leadership, campaign delivery and internal coordination. The position plays a key role in maintaining quality client service, accurate documentation, and consistent media engagement across the agency’s active portfolio.

The successful candidate will bring prior healthcare experience in an agency environment, strong account management fundamentals and the ability to manage complex workflows with minimal supervision. Bilingual Arabic and English is essential.

KEY RESPONSIBILITIES

• Support Senior Account Managers and Account Directors with client servicing, campaign delivery, and reporting.
• Act as a main point of contact for the client, responding to queries and escalating risks as required.
• Draft press releases, messaging documents, written Q&A and other communications in line with client tone of voice, with minimal supervision.
• Manage junior team members to ensure administrative accuracy, timely reporting, and smooth workflow delivery.
• Drive day-to-day account activity, ensuring deadlines are met through proactive management of internal and external approvals.
• Develop strategies, content ideas and activation concepts for events, campaigns, content calendars and internal communications.
• Maintain key account documents including WIP reports, media trackers and monthly KPI trackers.
• Support financial administration, including timesheets, job costing, and scope monitoring.
• Build and maintain strong media relationships, securing interviews, op-eds, and coverage aligned with the agreed scope of work.

QUALIFICATIONS

• Bachelor’s degree in Public Relations, Communications or a related field.
• 3-5 years of account management experience in an agency environment, managing large or complex accounts in the healthcare industry.
• Strong project and time management skills, with proven ability to manage multiple deliverables and tight deadlines.
• Excellent written and verbal communication skills and confidence managing stakeholder relations.
• Problem solving mindset and the ability to stay calm under pressure.
• Enthusiastic, proactive and highly organised with a collaborative approach to teamwork.

WHY JOIN US?

• Be part of a global, growing organisation with exposure across multiple markets.
• Work in a collaborative, multicultural environment.
• Opportunity for career growth as the organisation expands.

ABOUT ACORN STRATEGY

Voted Large Agency of the Year and winner of multiple international awards, Acorn Strategy is a full-service communications consultancy with offices in Dubai, Abu Dhabi, Melbourne, Perth, and London, and an ever-expanding client roster. We are an integrated marketing, public relations, and digital consultancy that delivers sharp, agile, and creative strategies to help grow our clients’ business.

OUR CULTURE

We understand that our success depends on recruiting and retaining the highest quality individuals. We have created an environment for people to grow and learn through a culture that empowers creativity, innovation, and professionalism. The core values we live by are collaboration, agility, bravery, curiosity, and growth.

OUR PEOPLE

Over the years we have come to realise that although each of our team members are unique, we each share a series of personal traits that have successfully linked us culturally as a team and as an agency at large.

ACORN STRATEGY

is an Equal Opportunity Employer. We are dedicated to creating and building a respectful and empowering environment. We aim to create an inclusive workplace that supports our diversity and increases our potential to produce work that better represents and resonates with the world around us.