Abu Dhabi Banking Customer Service Specialist

ADIB Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in the UAE is seeking a Customer Service Officer based in Abu Dhabi. The role involves delivering excellent customer service, resolving complaints, and ensuring compliance with bank policies. Candidates should have previous banking experience and strong communication skills. This position is exclusively for UAE Nationals, aiming to provide exceptional service in the banking sector.

Qualifications

• Previous banking experience in a similar role.
• Knowledge of regulated financial services.
• Detailed understanding of asset products.
• In-depth understanding of internal processes and systems.

Responsibilities

• Deliver excellent customer service in accordance with agreed standards.
• Responsible for closing customer complaints and ensuring satisfaction.
• Ensure turnaround times are adhered to and expectations exceeded.
• Co-ordinate with other departments in a professional manner.
• Deliver support and coach other colleagues.
• Participate in review and development meetings.
• Ensure compliance with bank policies.
• Deliver professionalism when dealing with customers.

Skills

Customer service skills

Flexibility in dealing with clients

Problem-solving skills

Excellent communication skills

Decision-making skills

Job description

A leading financial institution in the UAE is seeking a Customer Service Officer based in Abu Dhabi. The role involves delivering excellent customer service, resolving complaints, and ensuring compliance with bank policies. Candidates should have previous banking experience and strong communication skills. This position is exclusively for UAE Nationals, aiming to provide exceptional service in the banking sector.