Quality jobs in United States

To ensure the best possible experience for our customers by providing support through omni-channel platforms, offering a great digital client experience.

• Maximize client service operational performance by providing efficient first call resolution.
• Improve client service experience, create engaged clients, and facilitate organic growth.
• Manage tasks allocated through omni-channel platforms, directly dealing with clients as the first point of contact.
• Communicate with clients via telephone, mail, email, messaging apps, and social media.
• Handle complex and escalated client service issues.
• Leverage deep functional expertise to expand the client’s use of existing products and identify new product offerings.
• Maintain rapid communication channels for service-related issues and events.
• Represent the “Voice of the Customer”.
• Create a culture of Customer/Client Centricity.
• Adhere to standard operating procedures in all engagements.
• Ensure invoices are captured and attached for claims-related queries.
• Identify client needs and actively find solutions to enhance their experience.
• Educate clients on product offerings and usage methods to resolve queries on first contact.
• Follow up and follow through on all client queries.
• Escalate queries according to standard procedures and ensure timely resolution.
• Identify potential errors or obstacles impacting client experience and address them promptly.
• Demonstrate the Oneplan Values and Culture in all interactions.
• Leverage team success to drive initiatives and client experiences.
• Show leadership by accepting responsibility for daily deliverables and meeting turnaround times.
• Take ownership of every client interaction, managing queries end-to-end for a world-class experience.
• Support cross-functional efforts to resolve client-raised issues.
• Gather client feedback proactively to optimize experiences.
• Drive digital omni-channel strategy to improve the client’s digital experience.
• Escalate unresolved issues to relevant internal teams.

• Deliver quality service with efficiency, speed, and friendliness within SLA.
• Respond promptly to client issues, adhering to escalation parameters.
• Maintain adherence to SOPs and demonstrate strong product knowledge.
• Comply with relevant legislation and regulations.
• Foster a culture of respect and understanding across the organization.
• Recognize outcomes from effective team collaboration.
• Promote cooperation and overcome barriers to information sharing.
• Engage with stakeholders to develop joint solutions.

• Maintain personal quality and productivity standards.
• Apply internal procedures consistently.
• Plan and prioritize effectively, managing competing demands.
• Anticipate and manage change proactively.
• Balance achievement of objectives with organizational needs through flexibility.