Let's Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity, and our diverse talent reflects this.
Job Description
Provides advice on a specific range of products to a designated market segment and is accountable for achieving results through individual efforts.
Responsibilities
- Customer Service: Provide quality service, identify opportunities for new business or retention, process cases, handle complex queries, and resolve customer problems.
- Solutions Analysis: Analyze problems to find the best solutions, which could be technical or professional.
- Receiving Visitors: Welcome visitors, assist with information requests, and refer complex matters to colleagues.
- Customer Relationship Management (CRM): Schedule follow-ups, record interactions, and ensure quality data for effective retention and business development.
- Customer Needs Clarification: Set objectives, tailor presentations, ask relevant questions, and evaluate customer interest.
- Customer Relationship Development/Prospecting: Develop plans to build relationships with decision-makers and influencers, enabling effective communication and issue resolution.
- Operational Compliance: Understand and adhere to organizational policies, procedures, and relevant regulations.
- Business Development: Monitor sales data, identify market opportunities, and develop personal networks.
- Sales Opportunities Creation: Represent the organization at events, gather market intelligence, and enhance organizational visibility.
- Data Exploration: Conduct research, analyze data, and utilize business intelligence tools.
- Network of Influence: Participate in and contribute to networks inside and outside the organization.
Requirements
- Grade 12 (Matric)
- Valid Driver's license and own vehicle
- FAIS Compliance
- Clear criminal and credit checks
- Minimum 3 years of sales experience
- Computer literacy (MS Word, PowerPoint, Outlook)
- Excellent communication skills (written and verbal)
- Presentation skills (advantageous)
Skills & Competencies
- Building Trust, Consultative Selling, Customer Focus, Strategic Selling
- Action Oriented, Stakeholder Management, Networking, Collaboration
- Effective Communication, Results-Driven, Accountability
Education
NQF Level 5 - Higher, Advanced, or Occupational Certificate or equivalent
Closing Date
30 December, 23:59
Additional Information
The appointment will align with Old Mutual's Employment Equity Plan. The company encourages vaccination against Covid-19 and may reinstate vaccination requirements if deemed necessary. Prospective employees must disclose their vaccination status during recruitment. Please refer to Old Mutual's Covid-19 vaccination policy for details.