Training and Compliance Officer | Managed People Solutions | Johannesburg

Managed People Solutions; Gauteng; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An established industry player is seeking a dedicated Training and Compliance Officer to enhance their dynamic team. This role is pivotal in designing and implementing training programs while ensuring adherence to regulatory compliance standards. You will engage with customers, manage merchandising activities, and drive brand visibility. If you have a strong background in sales or marketing and a passion for training and compliance, this opportunity offers a chance to make a significant impact in a fast-paced environment. Join a team where your contributions will be valued and recognized.

Qualifications

• 1-2 years of merchandising experience is essential.
• Excellent written and verbal communication skills are required.

Responsibilities

• Ensure effective execution of all merchandising activities.
• Monitor daily merchandiser activities to meet targeted call numbers.
• Collect and report competitor activity data timely.

Skills

Communication Skills

Merchandising

Regulatory Compliance

Customer Interaction

Problem Solving

Education

Grade 12

Diploma/Degree in Sales or Marketing

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Managed People Solutions is actively seeking a highly qualified Training and Compliance Officer to join their dynamic team. This pivotal role demands a candidate with a robust background in designing and implementing effective training programs, coupled with a keen understanding of regulatory compliance standards. This includes call cycle compliance, ensuring effective execution, and achieving the targeted number of calls.This role also involves calling on the required customers and ensuring that merchandising activities are carried out effectively to grow company brands and visibility.

Responsibilities

1. Ensure effective execution of all activities related to the relief of merchandisers within specified areas.
2. Adhere to vehicle SOPs concerning requirements and vehicle checks.
3. Implement training across regions as directed by the line manager.
4. Assist with ad hoc projects as required.
5. Execute all audit requirements effectively as directed by the line manager.
6. Greet and acknowledge customers (e.g., store managers) and consumers (e.g., shoppers).
7. Count and determine stock to be merchandised according to SOP.
8. Draw stock requirements (e.g., fill the space immediately after entering a store) following SOP.
9. Merchandise in accordance with SOP, checking product quality, stock rotation, and price tags.
10. Maintain cleanliness and organization of shelves and storerooms per housekeeping SOP.
11. Carry out merchandising activities as per cycle brief.
12. Interact politely with customers, escalate issues to management when necessary, and provide feedback on complaints, queries, and requests.
13. Maintain knowledge of products and promotions as per cycle brief.
14. Record merchandising activities accurately as per standards.
15. Perform calls according to the call cycle.
16. Advise management on opportunities within stores, such as additional display and merchandising space.
17. Spend adequate time in trade with each merchandiser in each region.
18. Ensure merchandisers execute effectively according to client KPIs.
19. Monitor daily merchandiser activities to meet targeted call numbers.
20. Manage customer communication to ensure satisfaction, including recording and acting on feedback promptly.
21. Resolve escalated queries and challenges effectively.
22. Collect and report competitor activity data timely.
23. Record relevant metrics and competitor activities as per standards.
24. Maintain personal quality and productivity standards consistently.
25. Plan and prioritize tasks, managing competing demands efficiently.
26. Demonstrate flexibility to balance personal objectives with organizational needs.
27. Adhere to dress code (smart casual) as per SOP.
28. Submit all reports and documents within deadlines.
29. Manage company assets (car, laptop, handheld devices) responsibly according to SOP.

Requirements

• Grade 12
• Diploma/Degree in Sales or Marketing
• 1-2 years of merchandising experience
• Driver’s License
• Excellent written and verbal communication skills
• Basic knowledge of liquor products
• Basic computer literacy (Word, Excel, PowerPoint)

Please do not apply if you do not meet the requirements.

If you do not receive feedback within 2 weeks after the closing date, please consider your application unsuccessful.