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Field Team Lead, Customer Experience & Ops

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Il y a 28 jours
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Field Team Lead, Customer Experience & Ops
Quantanite
Johannesburg
Sur place
ZAR 200 000 - 300 000
Plein temps
Il y a 29 jours

Résumé du poste

A global customer experience partner is seeking a Customer Service Associate for their Johannesburg office. The role involves leading a field team, ensuring operational efficiency, and providing exceptional customer service. Candidates should have leadership experience and strong communication skills. The company offers various benefits including a medical aid allowance and training programs for career growth.

Prestations

Medical Aid allowance
Provident fund
Training programs

Qualifications

  • High school diploma required; further education or certifications in management or leadership a plus.
  • 2–3+ years of supervisory or team leadership experience, ideally in field services or operational roles.
  • Strong analytical, problem-solving, and communication skills.

Responsabilités

  • Mentor and coach team members, conducting performance reviews.
  • Monitor labor utilization and optimize efficiency to meet KPIs.
  • Ensure top-tier customer service and resolve escalations.

Connaissances

Team Leadership
Analytical Skills
Communication Skills

Formation

High school diploma
Further education in management

Outils

Google Drive
CRM software
Description du poste
A global customer experience partner is seeking a Customer Service Associate for their Johannesburg office. The role involves leading a field team, ensuring operational efficiency, and providing exceptional customer service. Candidates should have leadership experience and strong communication skills. The company offers various benefits including a medical aid allowance and training programs for career growth.

* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.