puestos de Marketing en United States

A respected ICT business services leader is seeking a highly organised and service-driven Sales Secretary / Receptionist to support their Sales Manager and sales department in Newcastle.

This role is ideal for a dynamic individual who thrives in a structured, customer-facing environment and enjoys coordinating people, information, and processes.

The position requires exceptional administrative, communication, and organisational skills, along with a proactive approach to supporting sales productivity and customer satisfaction.

Duties and Responsibilites:

• Reception & Customer Interaction
  • Manage the front desk: welcoming visitors, directing calls, and handling general reception duties.
  • Respond promptly to customer queries via phone and email.
  • Provide after-sales support and assist in resolving customer complaints or requests.
  • Liaise with clients to arrange appointments, follow-up visits, deliveries, and updates.
• Sales Administration & Coordination
  • Coordinate the sales team by managing daily schedules, follow-ups, and activity planning.
  • Handle urgent calls, emails, and messages on behalf of Sales Representatives when they are unavailable.
  • Assist the sales team by arranging meetings, follow-ups, marketing events, and client visits.
  • Develop and maintain comprehensive filing systems relating to sales activities, documents, contracts, and reports.
• Sales Reporting & Data Management
  • Capture, store, and manage financial and non-financial sales data in electronic systems.
  • Maintain the integrity of information within the Cloud Quote system.
  • Prepare and submit weekly reports to management, including:
  • Daily activity reports
  • Weekly quote reports
  • Weekly approval reports
  • Monthly sales reports
  • Generate sales performance reports and assist sales management with data-driven insights.
• Documentation, Contracts & Tenders
  • Draw up contracts for Sales Representatives.
  • Maintain deal files to ensure every sale is complete, compliant, and well-documented.
  • Complete tender documents accurately and professionally.
  • Assist the finance department by preparing and submitting relevant financial documentation.
• Support to Sales Manager & Senior Management
  • Provide day-to-day administrative support to the Sales Manager.
  • Attend essential sales training sessions to maintain a strong understanding of products, solutions, and pricing.
  • Assist in coordinating training, meetings, and schedules for the sales team.
  • Collaborate with senior management in weekly strategic meetings with up-to-date, accurate reports.
• Additional Responsibilities
  • Assist with Stores function during the absence of the Stores Controller.
  • Obtain meter readings from clients.
  • Coordinate with technical, logistics, and finance departments to optimise sales workflow and service delivery.

Requirements:

• Matric / Grade 12 (essential).
• 2–4 years administrative or sales support experience, ideally in an ICT, technical, corporate, or customer service environment.
• Strong organisational, coordination, and multitasking skills.
• Excellent communication skills (written & verbal).
• Proficiency in MS Office Suite (Excel, Word, Outlook) and digital filing systems.
• Experience handling customer queries and supporting a sales team.
• Ability to work under pressure while maintaining professionalism and accuracy.
• Strong attention to detail and a high level of accountability.

Key Competencies:

• Professional communication and customer-facing skills.
• High level of accuracy and attention to detail.
• Ability to prioritise tasks and manage time effectively.
• Strong interpersonal skills and ability to work across multiple departments.
• Proactive, disciplined, and solutions-driven approach.
• Team player with a positive and supportive attitude.