Jobs in Soweto, United States

Business Unit: DCM Distribution

Function: Call Center / Contact Center

Date: 13 Oct 2025

About Discovery Connect

People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people.

We are often a client's first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest-growing divisions in the group. Representing all product lines (including Discovery Bank) there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business.

Implement an overall risk management process for a portfolio of Distribution Channels within the Discovery Group in accordance with a defined risk governance structure. The risk specialist will report to the Risk Manager.

The successful individual will be required to perform on, but not limited to the following key outputs:

• Facilitate the identification, quantification, management and monitoring of the business unit's risks across all risk classes.
• Facilitate risk and control assessments to help the business unit identify risks and assess the effectiveness of their controls.
• Work very closely with the Risk team to deliver on risk management requirements
• Map out the business units' processes and associated controls, identifying any control and process weaknesses.
• Monitor and assess compliance with risk policies and procedures as required
• Perform risk investigations as directed by the line manager
• Identify relationships and dependencies between risks.
• Interact with the business units to identify practical solutions to mitigate risk and address control and process weaknesses.
• Effectively challenge the business units risk assessments.
• Monitor and report on risk incidents and perform investigations where required.
• Establish, monitor and report key risk indicators.
• Assist the business to develop risk appetite and tolerances
• Work closely with Group Risk Management, and other assurance providers to ensure alignment of risk activities and sharing of knowledge
• Provide subject matter expertise on risk management issues and trends.
• Administer risk meetings and Risk EXCOs.
• Facilitate the flow of risk information from business into Group Risk Management.
• Prepare presentations
• Draft reports
• Prepare risk reports.
• Assess the business unit's strategic objectives to identify risks to meeting these objectives.
• Promote a positive risk management culture.
• Manage, maintain and follow up on all risk registers.
• Assist with the Implementation of the ERM framework, processes and standards in the business
• Assist the Risk manager to review any outputs as required as well as to undertake any other work as required by the manager from time to time
• Ensure that risk profiles are always up to date in the system
• Fully comply with and implement all policies, methodologies, processes, guidelines and templates in entirety as issued/required by Group Risk Management in the performance of risk activities.

The successful individual will be required to demonstrate the following competencies:

• Effective negotiation and influencing skills.
• Must be able to build relationships.
• Must be a strong communicator with excellent writing skills.
• Must be able to critically evaluate business information.
• Strong presentation and facilitation skills.
• Strong organisation skills.
• Strong quality skills
• Strong report writing skills
• Must be able to work autonomously and within a team.

Professionally minded, constructive, business and goal orientated. Must be quality driven

Resilient, calm, objective, capable of working effectively under pressure or in conflict situations.

Adaptability; maintains effectiveness when experiencing major changes in personal work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements or cultures.

Advantageous: BCom (Risk Management), BCom (Audit), or other suitable qualification +5 years in risk management or audit. Experience working with management in a Financial / Insurance industry. Must have a strong knowledge of operations. Must have knowledge on strategic, business, regulatory and operational risks.

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.