Lecturer And Programme Coordinator : Pgce Fet And Senior Phase

Lyceum College; Gauteng; On-site; ZAR 250 000 - 450 000; Full time

Job summary

A South African educational institution is seeking a Lecturer and Programme Coordinator for PGCE FET and Senior Phase. The role requires strong project coordination skills, analytical abilities, and experience in Contact Centres. Responsibilities include implementing projects, conducting studies, and improving processes. Ideal candidates will have a project management certification and at least 2 years' relevant experience. Benefits include medical aid and provident fund.

Benefits

Medical Aid

Provident Fund

Qualifications

• At least 2 years' project coordination / administration experience.
• At least 5 years' general work experience, preferably in a Contact Centre environment.
• Produce written documents in English.

Responsibilities

• Deliver planning requirements for projects before execution.
• Drive implementation of projects, proofs of concept, and initiatives.
• Conduct time and motion studies and document findings.

Skills

Analytical

Results driven/Goal orientated

Ability to multi-task

Negotiation skills

Conflict management

Excellent time management and attention to detail

Education

Matric

Certification in project management

Prince 2, PMBOK or similar PM methodology qualification

Tools

MS Office (Word, Excel, Project, PowerPoint, Visio)

Job description

Job Description - Randburg, Gauteng

Position: Lecturer and Programme Coordinator PGCE FET and Senior Phase (Tracker Network)

Location: Randburg, Gauteng

Remuneration: R250000 - R450000 per year

Posted: today

Introduction

The primary purpose of this role is to implement small and medium sized projects for the CX Improvement Centre, primarily working in the Contact Centers, the financial and the operational areas within Tracker. The successful candidate will initiate, plan, execute and close projects in an effective and efficient manner. It requires a mature individual who is a self-starter, takes initiative, is analytical, and has good judgment and problem-solving skills. The project coordinator will fulfill the role of the Quality Champion and BCP Champion for the department and will conduct time and motion studies in Tracker Departments, analyzing the information gathered and providing recommendations for process and technological changes.

Job description / Responsibilities

• Deliver planning requirements for projects before execution commences.
• Drive the implementation of projects, proof of concepts and other initiatives, following the department's processes, rules and quality standards.
• Deliver projects, assigned initiatives and actions according to agreed timelines.
• Contribute to fostering a culture of continuous improvement and learning within the project environment.
• Conduct time and motion studies, assess and document business processes, and record findings according to agreed standards. Provide written recommendations for improvement.
• Regularly review and refine practices and processes as well as reporting to drive the continuous improvement and insight generation.
• Enroll in the required training and deliver the administrative tasks of the Quality Champion and the BCP Champion.
• Create and maintain documentation using agreed templates in a shared central repository, for projects, time and motion studies and other assigned initiatives.
• Drive continuous learning through collaboration with key stakeholders and by documenting risk, issues and lessons learned.
• Assist with training materials and training of employees in your field of expertise.
• Meet administrative, ad-hoc tasks and reporting requirements, where and when required.

Minimum requirements

• Matric
• Certification in project management or a similar field of study.
• Desirable: Prince 2, PMBOK or similar PM methodology qualification.
• At least 2 years' project coordination / administration experience, assisting with project implementation and/or events management activities.
• At least 5 years' general work experience, preferably in a Contact Centre environment.
• Produce written documents in English.
• MS Office Tools (Word, Excel, Project, PowerPoint, and Visio).
• Analytical.
• Results driven/Goal orientated.
• Able to work under pressure.
• Have a proactive approach to their work.
• Ability to multi-task.
• Conflict management.
• Negotiation skills.
• Excellent time management and attention to detail.
• Confident and assertive.

Benefits

Medical Aid, Provident Fund

Additional notes

Should you not hear from us within 4 weeks, please consider your application unsuccessful.

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Randburg, Gauteng