Donor Care Officer

South African National Blood Service; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A healthcare organization in Gauteng seeks a Registered Professional Nurse to manage blood drives. Responsibilities include overseeing donor care and documentation, ensuring compliance with health standards, and maintaining stakeholder relations. Candidates must have a nursing degree and a valid driver's license, along with at least 2 years of nursing experience.

Qualifications

• 2 years Registered Professional Nursing experience.

Responsibilities

• Manage cost per unit for blood collections.
• Coach team on customer service.
• Complete documentation post-donation.

Skills

Relevant SANBS policies and Procedures

Standards of Practice for Blood transfusion in SA

Education

Diploma / Degree in General Nursing Sciences

Tools

Code B or EB Manual driver’s license

Job description

KEY PERFORMANCE AREAS (KPAS)

• KPA 1 Financial
  • 1.1 Manages cost per unit for both whole blood and specialised collections within agreed blood drive/donor centre target by determining, packing and loading the consumables for blood drive/donor centre as per the target.
  • 1.2 Maintains and validates equipment to ensure that repairs are done timeously.
  • 1.3 Reports increases / decreases in consumable usage to the Clinic Supervisor as well as discrepancies in consumable stock deliveries.
• KPA 2 Customer Stakeholder
  • 2.1 Manages stakeholder relations at the blood drive and/or donor centre.
  • 2.2 Welcomes donors by greeting them as they enter the blood drive, assist with and/or guide them to the registration table.
  • 2.3 Asks Donor to read pamphlets/posters before medical assessment.
  • 2.4 Helps donors to complete donor forms and clarify any query they might have.
  • 2.5 Addresses and/or report all complaints to the in-charge before or by the end of the shift.
  • 2.6 Ensures that customer needs and priorities are understood at all times.
  • 2.7 Coaches team on customer service through discussion of the root cause of complaints, compliments and queries.
• KPA 3 Internal Processes
  • 3.1 Collects whole blood and/or apheresis units to meet assigned target.
  • 3.2 Assists team packing and off-loading the vehicle at the venue efficiently and effectively.
  • 3.3 Assists with setting up the blood drive in time for the arrival of donors.
  • 3.4 Completes donor documentation and assessment procedure courteously, effectively and efficiently according to relevant standard operating procedure.
  • 3.5 Assists with identification and registration of donor according to relevant guideline, and check the donor form for completeness.
  • 3.6 Assists with recruitment and booking of whole blood and specialised donors to ensure team meet target.
  • 3.7 Conducts basic physical checks on donors as per the SOP, capture all relevant information and report any deviation to the person in-charge of the clinic.
  • 3.8 Documents results of all basic physical checks on relevant record sheets/Donor Questionnaires.
  • 3.9 Inform clinic supervisor or designated deputy of all irregularities immediately. The donor will be accepted or deferred by clinic supervisor or designated deputy in case of medical reasons.
  • 3.10 Conducts confidential assessment (risk behaviour interview) with potential donors.
  • 3.11 Educates donors on high-risk behaviour.
  • 3.12 Prepares blood pack with the scale to ensure that correct volume of blood is collected
  • 3.13 Prepares for phlebotomy section and carry out phlebotomy as per the relevant SOP including donor care and education.
  • 3.14 Cares for donor during donation including providing refreshments and education.
  • 3.15 Initiates treatment in emergencies (First Aid/CPR) with the help of the in-charge / SANBS Medical Lead Consultant pending arrival of emergency personnel.
  • 3.16 Completes all documentation post-donation and any additional reports/information as required.
  • 3.17 Provides post-donation care and advice.
• KPA 4 Learning and Growth
  • 4.1 Performs Clinic Supervisor duties, roles and responsibilities, according to that job description for that particular time or clinic as per operational requirements.
  • 4.2 Maintains regular two-way communication by attending and participating in monthly staff meetings on matters such as strategy; values; team building; policy changes; SOPs to ensure understanding.
  • 4.3 Assists the Clinic Supervisor in analysing training needs for the unit and manages staff competency through observation on relevant policies and procedures, including completion of relevant CPD’s and POE’s.
• KPA 5 Governance
  • 5.1 Maintains and keeps updated staff and equipment files as per relevant policies and procedures.
  • 5.2 Oversees the application of all relevant policies and procedures in the unit as per the SHEQ and Operational policies and procedures.
  • 5.3 Manages medical waste by ensuring that all waste generated during the blood drive are discarded as per the SOP.
  • 5.4 Maintains a safe environment by ensuring that safety procedures are followed as per SOP.

Minimum Requirements

• Education
  • Diploma / Degree in General Nursing Sciences.
  • Code B or EB Manual driver’s license.
• Experience And Knowledge Requirements
  • 2 years Registered Professional Nursing experience.
• Other (knowledge and skills)
  • Relevant SANBS policies and Procedures.
  • Standards of Practice for Blood transfusion in SA.