Event Management jobs in United States

We are seeking a proactive and customer-focused Service Desk Agent I, providing first-level technical support and troubleshooting to ensure seamless IT operations.

Skilled in resolving issues efficiently, assisting users with software and hardware concerns, and delivering excellent service with a problem-solving mindset.

1. Excellent customer interaction.
2. Positive attitude required with excellent telephone etiquette.
3. Team player with good work ethic and attendance record.
4. Self-driven - Get the job done.
5. Strong event management abilities with customer focus.
6. Perform daily application availability checks and event monitoring tasks.
7. Strong sense of responsibility in taking ownership of problems and seeing them through till completion.
8. Provide excellent customer satisfaction, interaction, and engagement.
9. Provide proactive system monitoring.
10. Communicate accurately and timeously with the relevant clients regarding incidents logged.
11. Meet the relevant Service Level Agreements in the Call Logging System by the Service Desk.
12. Ensure that calls are assigned to the next resolver groups within the specified timeframes.
13. Work well with colleagues and be willing to assist.
14. Ensure that all correspondence is adhered to, executed, or noted in the correct manner.
15. Follow instructions including customer Working Instructions (WI) or management instructions.

1. Telephony soft skills qualifications and/or Call center/Service Desk experience.
2. English - Can converse and has the necessary email skills to be able to deal with relevant stakeholders.
3. Excellent Customer Interaction and communication.
4. Service Desk Experience.
5. Call Centre Experience.
6. Event Management Experience.
7. Incident Management Experience.
8. Multi-tasking skills.
9. Telecommunication experience.

1. National Senior Certificate / Matric / N3 / Grade 12
2. A+ and N+ certifications
3. Pass typical recruitment checks (reference, criminal checks, etc.)

1. ITIL v3 certification
2. Linux/Unix qualifications and/or experience
3. Service Desk Experience

Permanent Position
Location: Cape Town
Work environment: Customer site Midrand
Physical Demands: Sitting, Walking, Bending
Travel: Must have a vehicle and a valid driver's license to travel to work and back or a reliable transport system to be on time for work.

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