Premium Customer Experience & Events Lead (Wine & Spirits)

Managed People Solutions; Gauteng; On-site; ZAR 350 000 - 450 000; Full time

Job summary

A leading events management company is seeking a Customer Experience & Events Manager in Sandton, Johannesburg. The role involves engaging event hosting, strategic planning, and driving exceptional customer experiences in the wine and spirits industry. The ideal candidate has substantial experience in hospitality and event management, a degree in a relevant field, and a passion for creating memorable experiences. This position emphasizes relationship-building and upselling opportunities.

Qualifications

• 5–7 years’ experience in hospitality, events, or customer experience.
• At least 2 years in a leadership role.
• Proven success in planning and executing premium events.

Responsibilities

• Personally host and present distillery experiences and events.
• Deliver polished presentations reflecting brand positioning.
• Develop and schedule a year-round calendar of events.
• Create tailored packages for private and corporate bookings.

Skills

Customer relationship management

Event planning

Public speaking

Upselling

Marketing strategy

Social media engagement

Education

Degree or Diploma in Hospitality, Marketing, or Business Management

Tools

Google Workspace

Booking systems

POS systems

Job description

A leading events management company is seeking a Customer Experience & Events Manager in Sandton, Johannesburg. The role involves engaging event hosting, strategic planning, and driving exceptional customer experiences in the wine and spirits industry. The ideal candidate has substantial experience in hospitality and event management, a degree in a relevant field, and a passion for creating memorable experiences. This position emphasizes relationship-building and upselling opportunities.