Customer Service jobs in United Kingdom

The purpose is to verify loading, unloading of Product to ensure accuracy of stock being dispatched.

POSITION INFO:

Site Security Liaison

Raw Material / Stores

Accountable for operation of own work area or as a member of a team, as well as for quality, standards and outputs within defined work routines and policies.

Job Purpose

The purpose is to verify loading, unloading of Product to ensure accuracy of stock being dispatched and received and maintaining our governance and Customer service standards.

Key Accountabilities and Outputs

• Effective stock quality management
• Effective inventory management
• Participation in checking of loads
• Maintain clear and effective communication with Regional Logistics Manager, Warehouse Controller, and Warehouse Supervisor.
• Maintain detailed records of security activities and incidents; provide regular updates to the Regional Logistics manager.
• Assist in the development and implementation of emergency response plans and procedures.
• Accurate checking, loading and unloading of vehicles.
• Independent check conducted of all loads to ensure correct quantities of split and full pallets.
• Accurate recording of returns.
• Maintain clear and effective communication with Warehouse Supervisor and other team members.
• All documentation accurately and comprehensively checked and verified.
• Conversant with relevant business information, policies, processes, and procedures.
• Health, Safety and Environment
• Site housekeeping standards maintained and adhered to.
• Appropriate personal protective equipment used as designated by site safety standards.
• Collaborate with different departments to develop and implement security protocols and procedures.
• Adherence to Food Safety Requirements
• Commitment to The Beverage Company's Food Safety policy and its objectives.
• Ability to understand and implement all food safety requirements.
• Adherence to and the enforcement of Food Safety Policies, SOPs, and PRPs.
• Compliance with PPE requirements including jewellery policy.
• Compliance with personal hygiene requirements in accordance with the organisations code of practice.
• Active engagement in all training including competency testing.
• Regular practice of hand washing and sanitising.
• Prevention of cross-contamination of products - no allergens allowed in the manufacturing facility.
• Responsible for raising any food safety risk to the relevant personnel such as the Team Leader or Food Safety personnel.
• Reporting of any illness or communicable disease before the commencement of shift.
• Compliance with all legal, regulatory, and customer requirements.
• Enforce GMPs and conduct themselves in a manner conducive with food safety practices.
• Maintain high standards of housekeeping and hygiene of equipment, facilities, and work environment.
• Informed and vigilant on food defense and food fraud risks.
• Promote, encourage and continuously grow the organisations food safety culture.
• Maintain zero compromise on product quality and safety.
• Collaborate with internal food safety team to realise the organisations goals of retaining GFSI certification and continuous improvement.

Qualifications and Experience

• Matric / NQF level 4
• 2-4 years FMCG experience
• MS Excel; Email

Key Qualities

• Communication: Routine communication in connection with instructions, requests or normal work tasks.
• Problem Solving: Proactive identification of problems that are concrete and procedural, troubleshoot and apply solutions in line with guidelines provided or escalate more complex problems to superiors, providing information required to solve problems.

Relationships Maintained

• Others in own work area.

Behavioural Competencies

• Interpersonal Sensitivity: Able to interact positively with others, understanding their interests and concerns.
• Listens to others ideas and concerns and takes these into account before responding.
• Comes across as open and approachable towards others.
• Takes care in the choice of words used when interacting with others.
• Encourages co-operation with others.
• Planning and Organising: Manages time effectively, ensuring effective completion of tasks under stressful deadlines.
• Able to prioritise activities and resources, ensuring that results are achieved effectively.
• Able to evaluate progress and make appropriate adjustments to initial plans, ensuring a successful outcome.
• Verbal Communication: Able to communicate verbally in a logical manner.
• Takes the intended audience into account when communicating verbal information.
• Makes use of appropriate business language in verbal communication.
• Includes all relevant information in verbal arguments.
• Demonstrates proficiency of language in verbal communication.
• Interprets complex information to express own viewpoint in verbal communication.
• Concludes verbal arguments by making reference to relevant facts.
• Continuous Improvement: Increases performance expectations when success has been achieved.
• Seeks out sources of information, including trade associations, "best practice" companies, customers, peers, subordinates, etc.
• Finds ways to fast-adapt improvement ideas to work processes.
• Proactively seeks out resources, alliances, etc., needed to quickly introduce improvements.
• Analytical Thinking: Able to take a complex task and break it down into manageable parts in a logical, detailed way.
• Thinks of multiple explanations or alternatives to a problem.