API & Payments Support Engineer (24/7)

Ozow; Cape Town; Hybrid; ZAR 300,000 - 450,000; Full time

Job summary

A leading fintech company in Cape Town is seeking a dedicated support engineer to assist developers with integrations, provide excellent customer service, and troubleshoot technical issues. The ideal candidate will have a tertiary qualification in IT and 2-4 years of technical support experience. The position offers opportunities for growth and requires a commitment to data security and compliance.

Qualifications

• 2-4 years as a Technical Support Agent.
• Experience troubleshooting logs and using dev tools.
• Ability to assist engineering teams.

Responsibilities

• Assist external developers with system integrations.
• Ensure excellent customer service and handle issues.
• Follow company policies and SLAs.

Skills

Technical Support Experience

API and System Integration

Troubleshooting Skills

Payment Gateway Experience

Problem-Solving Skills

Education

Tertiary Qualification in IT or Computer Science

Tools

Postman

Help Desk Software

Job description

A leading fintech company in Cape Town is seeking a dedicated support engineer to assist developers with integrations, provide excellent customer service, and troubleshoot technical issues. The ideal candidate will have a tertiary qualification in IT and 2-4 years of technical support experience. The position offers opportunities for growth and requires a commitment to data security and compliance.