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Customer Support Agent - Hermanus
Job summary
A fintech company based in Hermanus is seeking a Customer Support Agent to provide professional support across various digital channels including WhatsApp and Facebook. Candidates should possess strong communication skills and 1-3 years of experience in customer support. The role requires a calm demeanor under pressure and attention to detail. A collaborative environment awaits, along with opportunities for growth.
Qualifications
- 1-3 years of experience in a customer support or online service role.
- Comfortable working shifts, including weekends and holidays.
Responsibilities
- Provide real-time support to customers via WhatsApp, Facebook, email, and phone.
- Assist users with onboarding and account verification queries.
- Troubleshoot technical or account-related issues with efficiency and empathy.
Skills
Customer Support Agent - Hermanus
Join a Fast-Growing Fintech Authorised by the South African Reserve Bank
Hermanus, Western Cape (On Site) | R18 000 - R25 000 per month
Our client is a forward-thinking fintech company operating as an Authorised Dealer with Limited Authority (ADLA) under the South African Reserve Bank. The business delivers secure, tech-enabled financial services and prides itself on innovation, agility, and service excellence. As part of a small, close-knit team, employees enjoy a collaborative environment where accuracy, communication, and customer trust are at the heart of every interaction.
This role is focused on providing professional, computer-based customer support across multiple digital channels, including WhatsApp, Facebook, and inbound/outbound calls. You'll assist customers with queries, guide them through the onboarding process, and troubleshoot account-related issue,s ensuring a smooth and positive user experience.
- Provide real-time support to customers via WhatsApp, Facebook, email, and phone.
- Assist users with onboarding and account verification queries.
- Troubleshoot technical or account-related issues with efficiency and empathy.
- Escalate unresolved issues to the relevant departments when necessary.
- Accurately document customer interactions and maintain up-to-date records.
- Collaborate with compliance and operations teams to ensure seamless service delivery.
- Maintain service standards by responding promptly and professionally to all queries.
- Work scheduled shifts, including weekends and public holidays as required.
- 1-3 years of experience in a customer support or online service role.
- Strong written and verbal communication skills.
- Confident using computers, mobile apps, and online chat tools.
- Calm and professional when handling high-pressure situations.
- Fast learner with excellent attention to detail.
- Team player with a proactive and responsible attitude.
- Comfortable working shifts, including weekends and holidays.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.