Tech process Analyst

Indsafri; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading technology transformation firm in Johannesburg is seeking a Tech Process Analyst. This role involves diagnosing and resolving challenges in the software development lifecycle, especially within the banking sector. You will analyze current processes, enhance workflows, and collaborate with various teams to ensure smooth system rollouts. The ideal candidate will have a degree in engineering and experience in technology delivery, demonstrating strong analytical and communication skills.

Qualifications

• 2–5 years’ experience in banking, technology delivery, or a regulated environment.
• Experience working with software development teams in Agile/Scrum or DevOps environments.
• Strong understanding of SDLC, system implementation, and IT governance.
• Experience in process mapping, optimisation, and root-cause analysis.

Responsibilities

• Map and review the current SDLC and identify bottlenecks.
• Collaborate with various teams to support system configuration understanding.
• Improve workflows and governance across IT and business.
• Analyze delivery metrics and prepare reports for IT leadership.

Skills

Analytical skills

Problem-solving

Communication

Relationship-building

Education

Degree in Industrial Engineering, Process Engineering, Systems Engineering, or related field

Tools

Salesforce

Job description

Job Title - Tech process Analyst

Experience - 5+ Years

Role Purpose

We are looking for a Tech Process Analyst to support the organization in diagnosing and resolving challenges within the software development and implementation lifecycle. The role will partner with Processing Engineering to analyze pain points across technology delivery, strengthen process governance, and improve the speed and quality of system rollouts in a banking environment.

Key Responsibilities

Software Development Process Analysis

• Map and review the current SDLC, including requirements, design, build, QA/testing, deployment, and post-implementation support.
• Identify bottlenecks, failure points, delays, and recurring defects affecting system delivery.
• Evaluate alignment between business requirements, risk/compliance needs, and technical execution.

Technology & Systems Insight

• Collaborate with Solution Analysts, Business Analysts, Architects, and Developers to understand system logic, integrations, and platform constraints.
• Analyze issues related to system configuration, release management, and environment readiness.
• Support clearer translation of business needs into technical requirements.

Process Engineering & Optimisation (Banking Context)

• Improve workflows and governance across IT, business, risk, and operations.
• Recommend enhancements to stage gates, documentation standards, change controls, and deployment processes.
• Support optimisation of incident, change, and problem management linked to software implementation.

Data, Risk & Performance Analysis

• Analyze delivery metrics such as defect trends, cycle times, change failure rates, and deployment success rates.
• Conduct root-cause analysis on failed or delayed releases.
• Prepare reports and insights for IT leadership, risk committees, and project steering forums.

Cross-Functional Collaboration

• Work closely with development squads, product owners, QA teams, and operational units.
• Participate in UAT, testing reviews, and readiness assessments.
• Support change management for new system rollouts across the bank.

Required Qualifications & Experience

• Degree in Industrial Engineering, Process Engineering, Systems Engineering, or related field.
• 2–5 years’ experience in banking, technology delivery, or a similar regulated environment.
• Experience working with software development teams (Agile/Scrum, DevOps, or hybrid environments).
• Strong understanding of SDLC, system implementation processes, and IT governance frameworks.
• Proven experience in process mapping, optimisation, and root-cause analysis (Lean, Six Sigma, BPMN, etc.).

Nice-to-Have

• Exposure to Salesforce (Sales Cloud, Service Cloud, CRM, or platform configuration concepts).
• Experience in release management, QA/test coordination, or application support.
• Knowledge of banking regulatory requirements influence system design and delivery (e.g., data privacy, risk controls, audit requirements).

Key Competencies

• Strong analytical and structured problem-solving skills.
• Ability to translate between technical, operational, and business language.
• Comfort working in fast-paced and highly regulated tech environments.
• Strong relationship-building and communication skills.
• Detail-oriented with the ability to identify systemic gaps quickly.

Company Description-

Indsafri believes in the limitless potential of individuals to create and build anything imaginable. They leverage their deep industry experience and cutting-edge technology to help organizations transform for growth. They work with some of the best organizations around the world and have a global network of partners and talents. Indsafri believes that technology is at its best when it makes people smile. This is a place where with passion and intelligence, anything is possible.

Interested candidates can reach out to [e-mail]