Jobs in United States

Company Description

About Hana Group
Hana Group is a global leader in ready-to-eat Pan-Asian cuisine, bringing fresh, chef-crafted sushi and Asian-inspired dishes to customers through our in-store kiosks and food service operations. With a presence in major grocery retailers across the U.S., we’re committed to delivering high-quality food that’s convenient, delicious, and prepared with care. Our culinary teams operate with a passion for food and a dedication to service that drives every customer interaction.

Our Culture
At Hana Group, we believe our people are the heart of our success. We’re proud to foster a diverse and inclusive work environment where team members feel empowered, supported, and inspired to grow. Whether you\'re rolling sushi, managing a kiosk, or supporting operations behind the scenes, your work makes a real impact on the customer experience and the company’s success. We invest in our employees through hands-on training, leadership development, and clear pathways for career advancement.

Why Join Us
Joining Hana Group means being part of a fast-paced, entrepreneurial company that’s transforming the way people eat. We operate with a focus on food safety, operational excellence, and customer satisfaction, while never losing sight of the people who make it all happen. If you\'re passionate about food, thrive in dynamic environments, and want to be part of a company that’s growing across the U.S., Hana Group could be the perfect fit for you.

Job Description

The Franchise Lead Coordinator plays a vital role in supporting our franchise growth by ensuring all incoming leads are properly entered into our franchise database and manages required paperwork needed for onboarding and business standards. This position serves as the point of contact for prospective franchisees, creating a center of excellence of consistent information and ways of working for franchisees. The role also assists with projects, collaborating with the broader team to support franchise development initiatives.

Key Competencies
Understanding Retail and Various Retail Channel environments, Consumer/Customer focus, Planning and Priority setting, Communication, Relationship Building & Collaboration, Data-Driven Decision Making, Employer Branding & Marketing

Duties & Responsibilities

• Promptly enter and track all franchise information in our CRM and franchise database
• Conduct timely outreach (phone, email, and other channels) to all franchisees to ensure initial qualification requirements are submitted and correct in partnership with the Franchise Development Managers
• Ensure data integrity by updating lead records and tracking engagement activity
• Collaborate closely with the franchise development team to hand off leads smoothly and support a positive candidate experience
• Participate in maintaining and optimizing franchise development reports and dashboards
• Support database cleanup projects, list imports, and other administrative tasks related to lead management
• Assist with other team projects and marketing follow-up activities as needed

Onsite Requirement
All corporate positions are required to work onsite at the office on Tuesday, Wednesday and Thursday each week.

Note: This job posting describes the general duties and responsibilities for the position. Other duties as required may be assigned.

Qualifications

• 2-4 years of experience in franchise development or corporate recruiting and/or Bachelor’s degree in Business, Communications or related field
• Prior experience in customer service, inside sale or a similar administrative support role
• Strong verbal and written communication skills, with the confidence to call prospective candidates
• Comfortable working with web-based CRM and database systems
• Excellent attention to detail and commitment to maintaining accurate records
• Ability to collaborate effectively with a team while working independently on day-to-day task

Additional Information

Salary: $60,000 - $65,000 Annually

Hana Group North America is an Equal Opportunity Employer