Senior Manager, Retail Setup & Compliance

Syncreon; Middletown Township (PA); Remote; USD 80,000 - 100,000; Full time

Job summary

A global logistics provider is seeking a Senior Manager to lead customer onboarding and ensure retail compliance. This remote role requires 7+ years of experience in account management and a strong understanding of retail compliance standards. Ideal candidates will excel in project management and have experience in leading cross-functional teams. This position also involves developing operational frameworks and maintaining strong relationships with customers.

Qualifications

• 7+ years of experience in customer onboarding or account management.
• Demonstrated knowledge of retail compliance standards.
• Proven track record in building long-term customer relationships.

Responsibilities

• Serve as executive-level liaison for new customer onboarding.
• Lead onboarding project governance and compliance standards.
• Oversee execution of retail setup projects and audits.

Skills

Customer onboarding

Project management

Retail compliance standards

Analytical thinking

Leadership

Education

Bachelor’s degree in Business or related field

Master’s degree or certifications (e.g., PMP, Lean Six Sigma)

Tools

Smartsheet

MS Project

Power BI

Salesforce/CRM

Job description

Senior Manager, Retail Setup & Compliance

DP World Contract Logistics delivers tailored, scalable, and progressive solutions to customers in more than 100 global locations. The company has managed supply chain synergies for global automotive and technology premier brands for more than 60 years. At DP World Logistics, we believe that the first impression sets the tone for a lasting relationship. We\'re on a mission to empower our contract logistics customers with seamless experiences. As we grow, we\'re looking for a passionate Sr Manager to lead the charge in welcoming and guiding newly acquired customers through a smooth, engaging, and successful orientation journey while maintaining compliance integrity. We are looking for a Sr Manager who is familiar with customer journey mapping and lifecycle management preferably from Logistics Industry.

DP World has a vibrant, inclusive culture that values innovation and growth while providing ample opportunities for professional development and career advancement. As we expand nationwide, we’re looking for a dynamic Sr Manager to ensure our new clients feel supported, informed, and empowered from day one.

This position would be Remote or any major U.S. city with DPW presence (e.g., Perris, Olive Branch, Miami, Fairburn). Join our growing team today!

Key Qualifications and Competencies

• Education: Bachelor’s degree in Business, Supply Chain, Operations, or a related field; Master’s degree or professional certifications (e.g., PMP, Lean Six Sigma, CPIM) preferred.
• Experience: 7+ years of progressive experience in customer onboarding, account management, retail operations, or compliance, with at least 3+ years in a leadership or senior management role.
• Retail Compliance Expertise: Demonstrated knowledge of retail compliance standards, including labeling, routing guides, EDI, packaging, and regulatory requirements.
• Customer & Account Leadership: Proven track record in building and sustaining long-term customer relationships, with experience influencing and presenting to C-level executives.
• Project & Program Management: Expertise in leading cross-functional projects from initiation through execution, with proficiency in project management and reporting tools (e.g., Smartsheet, MS Project, Power BI, Salesforce/CRM).
• Analytical & Strategic Thinking: Strong ability to analyze data, interpret KPIs, and use insights to drive strategic account growth, compliance improvements, and operational excellence.
• Communication & Negotiation: Exceptional communication, presentation, and negotiation skills with the ability to simplify complex concepts and influence senior stakeholders.
• Leadership: Experience mentoring and developing high-performing teams, with demonstrated ability to lead through change and drive accountability.
• Adaptability & Problem-Solving: Ability to thrive in a fast-paced environment, navigate ambiguity, and proactively resolve compliance or operational risks.
• Travel: Willingness and ability to travel as required (up to 60%).

About the Role

• Serve as the executive-level liaison for new customer onboarding, ensuring strategic alignment with client expectations and company capabilities.
• Translate customer requirements into scalable, detailed operational frameworks and playbooks.
• Lead onboarding project governance, including project plans, timelines, budgets, and executive-level status reporting.
• Oversee execution of large-scale retail setup projects (new store launches, resets, expansions, and remodels), ensuring flawless delivery and compliance.
• Establish, communicate, and enforce compliance standards for labeling, routing guides, EDI, packaging, and regulatory obligations across all retail channels.
• Implement compliance monitoring frameworks, audits, and risk controls to minimize penalties, chargebacks, and reputational risks.
• Serve as the senior relationship owner for key accounts, driving trust-based partnerships and acting as the customer’s executive advocate.
• Lead quarterly and monthly business reviews (QBRs/MBRs) with customers, analyzing performance trends, KPIs, and continuous growth opportunities.
• Partner with sales and commercial teams to expand service offerings, identify new revenue streams, and execute account growth strategies.
• Design and maintain executive dashboards and performance scorecards to measure onboarding success, compliance health, and account profitability.
• Drive adoption of best practices and lessons learned across accounts, creating standardized playbooks and scalable processes.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what\’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What\'s more, we\'re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures—not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

The DP World family comprises syncreon, Imperial and P&O.

WE MAKE TRADE FLOW

TO CHANGE WHAT\'S POSSIBLE FOR EVERYONE.

Nearest Major Market: Harrisburg

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