Virtual Travel Concierge | Customer Support

Elevationtravelpartners; Boston (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

Elevationtravelpartners is hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and ongoing support throughout their travel experience. You will be responsible for answering questions, managing requests, and ensuring that travelers are confident and prepared.

The ideal candidate will possess a friendly and professional communication style, have experience in customer support, and show a strong interest in travel. This position offers opportunities to help travelers with their itineraries and provide essential travel information.

Qualifications

• Customer support experience preferred.
• Reliable and organized.
• Comfortable using online tools and learning new systems.

Responsibilities

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Skills

Friendly communication style

Customer support experience

Organizational skills

Comfortable with online tools

Interest in travel

Job description

Elevationtravelpartners is hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and ongoing support throughout their travel experience. You will be responsible for answering questions, managing requests, and ensuring that travelers are confident and prepared.

The ideal candidate will possess a friendly and professional communication style, have experience in customer support, and show a strong interest in travel. This position offers opportunities to help travelers with their itineraries and provide essential travel information.