Virtual Travel Concierge | Customer Support

Elevationtravelpartners; Flint (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

Elevationtravelpartners is hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. You will communicate via email, chat, and phone, addressing inquiries and managing requests to ensure travelers feel confident and prepared.

The ideal candidate should have a friendly communication style, customer support experience, and be organized. A strong interest in travel is essential for this role.

Qualifications

• Customer support experience preferred.
• Reliable and organized with an interest in travel.
• Comfortable using online tools and learning new systems.

Responsibilities

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes and travel questions.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Skills

Friendly and professional communication style

Customer support experience

Reliable and organized

Comfortable using online tools

Interest in travel and client satisfaction

Job description

Elevationtravelpartners is hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. You will communicate via email, chat, and phone, addressing inquiries and managing requests to ensure travelers feel confident and prepared.

The ideal candidate should have a friendly communication style, customer support experience, and be organized. A strong interest in travel is essential for this role.