Virtual Travel Concierge | Customer Support

Elevationtravelpartners; Fort Smith (AR); On-site; USD 35,000 - 50,000; Full time

Job summary

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. The role involves answering questions, managing requests, and ensuring travelers feel confident and prepared.

Ideal candidates will have a friendly communication style and customer support experience. Responsibilities include itinerary changes, providing destination information, and maintaining a positive customer experience.

Qualifications

• Friendly and professional communication style.
• Customer support experience preferred.
• Reliable and organized work habits.
• Comfortable using online tools and learning new systems.
• Interest in travel and ensuring client satisfaction.

Responsibilities

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Skills

Friendly and professional communication style

Customer support experience

Reliable and organized

Comfortable using online tools

Interest in travel and client satisfaction

Job description

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. The role involves answering questions, managing requests, and ensuring travelers feel confident and prepared.

Ideal candidates will have a friendly communication style and customer support experience. Responsibilities include itinerary changes, providing destination information, and maintaining a positive customer experience.