Virtual Travel Concierge & Customer Support

Elevationtravelpartners; Spokane (WA); On-site; USD 35,000 - 50,000; Full time

Job summary

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients in trip preparation and provide ongoing travel support. This role involves answering inquiries, managing requests, and ensuring travelers are confident and prepared.

The ideal candidate should have excellent communication skills, customer support experience, and a strong interest in travel. You'll assist travelers through various channels, guiding them with updates and resolving any concerns to maintain a positive experience.

Qualifications

• Experience in customer support is preferred.
• Must demonstrate friendliness and professionalism in communication.
• Comfort with online tools and willingness to learn new systems.

Responsibilities

• Assist clients through email, chat, and phone.
• Help with itinerary changes and travel questions.
• Provide destination guidelines and follow up with travelers.
• Resolve concerns while ensuring a positive customer experience.

Skills

Friendly and professional communication

Customer support experience

Reliability and organization

Online tools proficiency

Interest in travel

Job description

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients in trip preparation and provide ongoing travel support. This role involves answering inquiries, managing requests, and ensuring travelers are confident and prepared.

The ideal candidate should have excellent communication skills, customer support experience, and a strong interest in travel. You'll assist travelers through various channels, guiding them with updates and resolving any concerns to maintain a positive experience.