Virtual Travel Concierge | Customer Support

Elevationtravelpartners; Scranton (Lackawanna County); On-site; USD 35,000 - 50,000; Full time

Job summary

Elevationtravelpartners is hiring a Virtual Travel Customer Service professional to assist clients in trip preparation and throughout their travel experience. This role involves providing assistance via email, chat, and phone, helping with itinerary changes, and offering travel guideline information.

The ideal candidate is friendly, organized, and has experience in customer support. A keen interest in travel and a professional communication style will help ensure client satisfaction.

Qualifications

• Experience in customer service roles is preferred.
• Ability to communicate effectively in various formats.
• Strong organizational skills and reliability.

Responsibilities

• Assist through email, chat, and phone communication.
• Help with itinerary changes and updates.
• Provide destination information and travel guidelines.
• Follow up with travelers before departure.
• Resolve concerns while ensuring customer satisfaction.

Skills

Friendly and professional communication style

Customer support experience

Reliable and organized

Comfortable using online tools

Interest in travel and client satisfaction

Job description

Elevationtravelpartners is hiring a Virtual Travel Customer Service professional to assist clients in trip preparation and throughout their travel experience. This role involves providing assistance via email, chat, and phone, helping with itinerary changes, and offering travel guideline information.

The ideal candidate is friendly, organized, and has experience in customer support. A keen interest in travel and a professional communication style will help ensure client satisfaction.