Virtual Travel Concierge & Customer Support

Elevationtravelpartners; Kansas City (MO); On-site; USD 35,000 - 50,000; Full time

Job summary

Elevationtravelpartners is looking for a Virtual Travel Customer Service professional to assist clients with trip preparation and support during their travels. The role involves answering questions, managing requests, and ensuring travelers feel confident and prepared.

The ideal candidate will excel in communication, have customer support experience, and be reliable and organized. If you are passionate about travel and have an interest in helping others, this role is perfect for you!

Qualifications

• Friendly and professional communication style essential.
• Customer support experience preferred for effectiveness.
• Reliable and organized to manage multiple requests.
• Comfort with online tools and learning new systems required.
• Interest in travel to enhance client satisfaction.

Responsibilities

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Skills

Friendly and professional communication style

Customer support experience

Reliability and organization

Comfortable using online tools

Interest in travel

Job description

Elevationtravelpartners is looking for a Virtual Travel Customer Service professional to assist clients with trip preparation and support during their travels. The role involves answering questions, managing requests, and ensuring travelers feel confident and prepared.

The ideal candidate will excel in communication, have customer support experience, and be reliable and organized. If you are passionate about travel and have an interest in helping others, this role is perfect for you!