Virtual Travel Concierge & Customer Support

Elevationtravelpartners; Lansing (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

Elevationtravelpartners is looking for a Virtual Travel Customer Service professional to support clients in trip preparation and throughout their travel journeys. This position involves answering questions, managing requests, and ensuring travelers are well-prepared.

The ideal candidate should have a friendly demeanor, be organized, and have customer support experience. Responsibilities include assisting clients via email, chat, and phone, while providing essential travel information and guidance.

Qualifications

• Demonstrated ability to communicate in a friendly and professional manner.
• Experience in customer support roles is preferred.
• Reliability and organizational skills are essential.
• Comfortable learning new online systems and tools.
• Genuine interest in travel and client satisfaction.

Responsibilities

• Assist clients through email, chat, and phone communication.
• Help with itinerary changes, updates, and travel questions.
• Provide information on destinations and travel guidelines.
• Follow up with travelers before their departure.
• Resolve concerns while maintaining a positive customer experience.

Skills

Friendly communication

Customer support experience

Organizational skills

Ability to use online tools

Interest in travel

Job description

Elevationtravelpartners is looking for a Virtual Travel Customer Service professional to support clients in trip preparation and throughout their travel journeys. This position involves answering questions, managing requests, and ensuring travelers are well-prepared.

The ideal candidate should have a friendly demeanor, be organized, and have customer support experience. Responsibilities include assisting clients via email, chat, and phone, while providing essential travel information and guidance.