VFD Technical Support Engineer II — Hybrid/Remote

ABB Inc.; Washington; Hybrid; USD 59,000 - 94,000; Full time

Benefits offered by this job

11 paid holidays

401k plan

Job summary

ABB Inc. is seeking a Variable Frequency Drive (VFD) Support Specialist to provide technical support to ABB customers, sales channel, product management, and drive services.

The role covers VFDs, 3-phase power, system wiring, and connectivity, with a hybrid work model in New Berlin, WI and remote across the United States. Responsibilities include phone and email support for VFD applications, drive programming and configuration, collaboration with engineering and field teams, and documenting

Qualifications

• VFD knowledge required.
• Electrical theory understanding.
• Work authorization to work in the US.
• Experience communicating in English, verbal and written.

Responsibilities

• Provide technical support via phone & email for VFD applications.
• Assist with drive programming, configuration, and control-system integration.
• Collaborate with engineering, field service, sales, and product teams to resolve issues.
• Initiate warranty replacements and labor authorizations with the warranty team.
• Maintain case documentation in Salesforce Case Management.
• Stay current with VFD technologies and software updates.

Skills

VFD knowledge

Electrical theory

English communication

Customer support

Documentation

Team collaboration

Education

Bachelor's degree

Associate degree

High School Diploma/GED

Tools

Salesforce

Job description

ABB Inc. is seeking a Variable Frequency Drive (VFD) Support Specialist to provide technical support to ABB customers, sales channel, product management, and drive services.

The role covers VFDs, 3-phase power, system wiring, and connectivity, with a hybrid work model in New Berlin, WI and remote across the United States. Responsibilities include phone and email support for VFD applications, drive programming and configuration, collaboration with engineering and field teams, and documenting