VFD Support Specialist II - Hybrid/Remote

ABB Inc.; Connecticut; Hybrid; USD 59,000 - 94,000; Full time

Benefits offered by this job

Health insurance

401k plan

Paid holidays

Parental leave

Job summary

ABB Inc. is seeking a Variable Frequency Drive (VFD) Support Specialist to provide technical support for customers, field technicians, and internal teams.

The role involves troubleshooting, drive programming, and system integration, with a hybrid work model in the United States. You will collaborate with engineering, service, sales, and product teams to resolve complex issues and ensure warranty coverage where applicable, while maintaining thorough documentation of cases in Salesforce and other

Qualifications

• Bachelor's or higher with required electrical experience
• Experience with Variable Frequency Drives (VFDs) is required
• Proven ability to troubleshoot electrical systems and communicate in English

Responsibilities

• Provide technical support via phone and email for VFD-related issues
• Assist customers with drive programming, parameter configuration, and control-system integration
• Collaborate with engineering, service, sales, and product teams to resolve complex issues
• Coordinate warranty replacements and labor authorizations with the warranty team
• Maintain detailed documentation of support cases and solutions
• Stay current with VFD technologies, software updates, and industry trends

Skills

Electrical/Technical experience

VFD knowledge

English communication

Customer support

Education

Bachelor's degree with 4+ years experience

Associate's degree with 6+ years experience

High School Diploma or GED with 8+ years experience

Tools

Salesforce

Job description

ABB Inc. is seeking a Variable Frequency Drive (VFD) Support Specialist to provide technical support for customers, field technicians, and internal teams.

The role involves troubleshooting, drive programming, and system integration, with a hybrid work model in the United States. You will collaborate with engineering, service, sales, and product teams to resolve complex issues and ensure warranty coverage where applicable, while maintaining thorough documentation of cases in Salesforce and other