VFD Support Specialist II (Hybrid/Remote)

USABB ABB Inc.

Wisconsin

Hybrid

USD 65,000 - 85,000

Full time

4 days ago

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Job summary

USABB ABB Inc. is seeking a VFD Support Specialist to provide technical help for ABB customers, covering low voltage drives, wiring, and connectivity. You'll work with sales, product, and engineering teams to resolve issues, including warranty evaluations and drive programming.

The role is hybrid in New Berlin, WI, with remote options across the United States. The ideal candidate has strong electrical fundamentals, hands-on drive experience, and works well in cross-functional teams to deliver

Qualifications

Bachelor’s degree or equivalent with 4+ years electrical/technical experience.
Deep knowledge of Variable Frequency Drives is required.
Strong understanding of electricity principles and troubleshooting.

Responsibilities

Provide technical support via phone and email for VFD-related issues and warranty evaluations.
Assist customers with drive programming, parameter configuration, and control-system integration.
Collaborate with engineering, field service, sales and product teams to resolve complex issues.
Coordinate warranty replacements and labor authorization with the warranty team.
Maintain detailed documentation of support cases and solutions using Salesforce Case Management.
Stay current with VFD technologies, software updates and industry trends.