VFD Technical Support Engineer II – Hybrid/Remote

ABB Inc.; New Berlin (WI); Hybrid; USD 59,000 - 94,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

Life insurance

Paid holidays

401k plan

Job summary

ABB Drive Products in New Berlin, WI, is seeking a VFD Support Specialist to deliver technical guidance to customers, field techs, and internal teams. You will diagnose issues, help with drive programming, configuration, and integration with control systems.

This role emphasizes strong communication, problem solving, and ongoing learning in VFD technologies. The position offers a hybrid work model with remote options across the United States, reporting to the Technical Support Team Lead.

Qualifications

• Bachelor's degree and 4 years of relevant Electrical, Technical experience OR associate's degree and 6 years of relevant Electrical, Technical experience required.
• Knowledge of how Variable Frequency Drives work.
• Have a firm understanding of the principles of electricity and applying them in troubleshooting drives.
• Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

Responsibilities

• Provide technical support via phone & email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs).
• Assist customers with drive programming, parameter configuration, communication, and integration with control systems
• Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues
• Collaborate with the warranty team to initiate the fulfillment of warranty replacements and labor authorization for warranty repairs
• Maintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management among other tools
• Stay current with VFD technologies, software updates, and industry trends

Skills

VFD knowledge

Electrical principles

English communication

Customer support

Problem solving

Education

Bachelor's degree in Electrical Engineering or related field

Tools

Salesforce Case Management

Job description

ABB Drive Products in New Berlin, WI, is seeking a VFD Support Specialist to deliver technical guidance to customers, field techs, and internal teams. You will diagnose issues, help with drive programming, configuration, and integration with control systems.

This role emphasizes strong communication, problem solving, and ongoing learning in VFD technologies. The position offers a hybrid work model with remote options across the United States, reporting to the Technical Support Team Lead.