VFD Technical Support Specialist II — Hybrid/Remote

ABB Inc.; Vermont; Híbrido; USD 59.000 - 94.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401k savings plan

Parental leave

Descripción de la vacante

ABB Inc. is seeking a VFD Support Specialist to deliver technical assistance to customers, sales channels and product teams. This hybrid role supports New Berlin, WI, with remote work across the United States.

You will diagnose, program, and troubleshoot Low Voltage Drives and related systems, collaborating with cross-functional groups to ensure swift resolutions. The role emphasizes strong communication in English, problem-solving, and hands-on experience with electrical systems.

Formación

• Bachelor's degree with relevant experience or equivalent years of electrical/technical work.
• Expertise in how VFDs operate and troubleshootability in field scenarios.
• Ability to troubleshoot drives and related electrical systems using standard methods.

Responsabilidades

• Provide technical support via phone and email for VFDs and related systems.
• Assist with drive programming, configuration, and control-system integration.
• Collaborate with engineering, service, sales and product teams to resolve issues.
• Coordinate warranty replacements and labor authorization when needed.
• Document support cases and best practices using Salesforce Case Management.
• Stay updated on VFD tech, software updates and industry trends.

Conocimientos

VFD knowledge

Electrical troubleshooting

Customer communication

English proficiency

Salesforce case management

Educación

Bachelor's degree + 4 years relevant experience

Associate's degree + 6 years relevant experience

High School Diploma/GED + 8 years relevant experience

Herramientas

Salesforce

Descripción del empleo

ABB Inc. is seeking a VFD Support Specialist to deliver technical assistance to customers, sales channels and product teams. This hybrid role supports New Berlin, WI, with remote work across the United States.

You will diagnose, program, and troubleshoot Low Voltage Drives and related systems, collaborating with cross-functional groups to ensure swift resolutions. The role emphasizes strong communication in English, problem-solving, and hands-on experience with electrical systems.