Valet Supervisor & Guest Experience Lead

Parking Management Company; Shreveport (LA); On-site; USD 16,531 - 30,307; Full time

Benefits offered by this job

Health Benefits

Bonus opportunities

Paid time off

Training & development

Job summary

Parking Management Company (PMC) is seeking a Valet Supervisor / Guest Service Coordinator to support valet operations, ensure smooth vehicle flow, and deliver exemplary guest service. You will help coordinate staff, manage scheduling, and promote safety and professionalism on site.

The role requires leading pre-shift meetings, addressing guest concerns, and overseeing tip handling and payroll support. On-site, full- and part-time hours with a focus on guest satisfaction and operational

Qualifications

• Requires strong guest service skills and leadership abilities.
• Experience in hospitality or parking operations is preferred.
• Excellent communication and problem-solving skills are essential.

Responsibilities

• Oversee daily valet operations and staff performance.
• Resolve guest questions, concerns and service issues promptly.
• Ensure staff appearance and grooming standards are met.
• Lead pre-shift meetings and communicate updates to team.

Skills

Guest service

Leadership

Communication

Problem solving

Education

High school diploma or GED

1 year supervisory experience preferred

Job description

Parking Management Company (PMC) is seeking a Valet Supervisor / Guest Service Coordinator to support valet operations, ensure smooth vehicle flow, and deliver exemplary guest service. You will help coordinate staff, manage scheduling, and promote safety and professionalism on site.

The role requires leading pre-shift meetings, addressing guest concerns, and overseeing tip handling and payroll support. On-site, full- and part-time hours with a focus on guest satisfaction and operational