Valet Account Manager: Guest Experience & Ops

Parking Management Company; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401K

Bonus opportunities

Paid time off

Tuition assistance

Perks at Work discounts

Job summary

Parking Management Company (PMC) seeks a Valet Account Manager to oversee daily valet operations, lead staff, and manage client relationships across sites. You will monitor revenue and payroll, ensure service excellence, and coach hourly associates to uphold high standards of guest satisfaction.

The role emphasizes leadership, cross-site coordination, and proactive communication with clients and management, with a focus on safety, efficiency, and financial performance.

Qualifications

• High school diploma or GED required with supervisory experience in parking, hospitality, or similar customer service field.
• Leadership training or business management certifications are beneficial.

Responsibilities

• Manage client relationships and ensure contractual obligations are met while fostering open communication with stakeholders.
• Oversee daily operations, scheduling, staffing, and quality assurance across locations.
• Monitor site revenue, payroll, and expenses; report to Regional Director and manage cost controls.

Skills

Hospitality

Customer Service

Communication

Leadership

Payroll Management

Staff Supervision

Client Relationship

Education

High School Diploma or GED

Leadership training / business management certifications

Tools

Operational software

Job description

Parking Management Company (PMC) seeks a Valet Account Manager to oversee daily valet operations, lead staff, and manage client relationships across sites. You will monitor revenue and payroll, ensure service excellence, and coach hourly associates to uphold high standards of guest satisfaction.

The role emphasizes leadership, cross-site coordination, and proactive communication with clients and management, with a focus on safety, efficiency, and financial performance.