UK Remote SaaS Onboarding Manager

Bobyard; San Francisco (CA); Hybride; GBP 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Equity

OTE included

Remote in UK

Résumé du poste

Bobyard is seeking a Backend implementation/Onboarding Specialist to drive the first 45 days of each new customer from contract to live adoption. You will work remotely from the UK, aligning with our San Francisco team to launch flagship accounts.

You will configure accounts, lead live training for non-technical users, and push customers toward early adoption milestones. Expect ownership of 10+ concurrent launches and measurable time-to-value success.

Qualifications

• 2+ years owning SaaS onboarding or implementation across a real portfolio of accounts.
• Hands-on comfort configuring software yourself.
• You’ve run live training for non-technical or field-based users.
• A track record against a launch or time-to-value SLA, and you know your numbers.
• Sharp, structured written communication.
• Comfortable owning 10+ concurrent launches with little day-to-day oversight.

Responsabilités

• Turn every AE/SE handoff into a confirmed launch plan within 48 hours of signature.
• Configure accounts and run kickoff and hands-on training that gets crews using Bobyard on real jobs.
• Drive customers to their first completed workflow and adoption milestone inside 45 days.
• Run reinforcement sessions and office hours that catch stragglers before they churn.
• Chase blockers with CS and Product until they’re resolved, not just logged.
• Hand off to the CSM with every exit criterion closed and the account documented.

Connaissances

SaaS onboarding

Onboarding experience

Customer training

Time-to-value SLA

Written communication

Multi-account management

Outils

Salesforce

Asana

Notion

CRM tooling

Description du poste

Bobyard is seeking a Backend implementation/Onboarding Specialist to drive the first 45 days of each new customer from contract to live adoption. You will work remotely from the UK, aligning with our San Francisco team to launch flagship accounts.

You will configure accounts, lead live training for non-technical users, and push customers toward early adoption milestones. Expect ownership of 10+ concurrent launches and measurable time-to-value success.