Implementation Manager (UK)

Remote Worker LTD.; United States; Remote; USD 93,000 - 119,000; Full time

Benefits offered by this job

Cash for stability

Performance bonus

Equity for ownership

Trip to San Francisco HQ

Remote in the UK

Job summary

Bobyard is seeking an onboarding specialist to own the first 45 days of every new customer, from signature to live adoption. You will configure accounts, run kickoff sessions, and drive adoption milestones while coordinating with our SF team in a remote UK setup.

You’ll manage 10+ concurrent launches, deliver live training for non-technical users, and refine repeatable processes. Compensation includes £70,000–£90,000 base, plus equity and occasional SF visits.

Qualifications

• 2+ years owning SaaS onboarding or implementation across a real portfolio of accounts.
• Hands-on comfort configuring software yourself.
• You've run live training for non-technical or field-based users.
• A track record against a launch or time-to-value SLA, and you know your numbers.
• Sharp, structured written communication.
• Comfortable owning 10+ concurrent launches with little day-to-day oversight.

Responsibilities

• Turn every AE/SE handoff into a launch plan within 48 hours.
• Configure accounts and run kickoff and hands-on training that gets crews using Bobyard on real jobs.
• Drive customers to their first completed workflow and adoption milestone inside 45 days.
• Run reinforcement sessions and office hours to catch stragglers before they churn.
• Chase blockers with CS and Product until they're resolved, not just logged.
• Hand off to the CSM with every exit criterion closed and the account documented.

Skills

SaaS onboarding

Software configuration

Live training

Time-to-value SLA

Written communication

Multi-account ownership

Tools

Salesforce

Asana

Notion

Job description

About Bobyard

Construction is a multi-trillion-dollar industry that still estimates by hand. Contractors measure and count materials off drawings manually, and it caps how many jobs they can bid. Bobyard uses computer vision and NLP to automate takeoffs and estimates, so contractors bid faster and win more. We raised a $35M Series A led by 8VC, with Primary and Pear, and we're growing fast.

About the role

You own the first 45 days of every new customer, from signed contract to a live, trained, adopting account. Launch quality can't depend on whichever CSM picks it up, so this role runs one repeatable process. You win when customers launch fast and the CSM who inherits the account never has to ask what happened. This seat is remote in the UK, works UK hours alongside our San Francisco team, and supports our largest customers in the region.

What you'll do

• Turn every AE/SE handoff into a confirmed launch plan within 48 hours of signature
• Configure accounts and run kickoff and hands-on training that gets crews using Bobyard on real jobs
• Drive customers to their first completed workflow and adoption milestone inside 45 days
• Run reinforcement sessions and office hours that catch stragglers before they churn
• Chase blockers with CS and Product until they're resolved, not just logged
• Hand off to the CSM with every exit criterion closed and the account documented

What we're looking for

• 2+ years owning SaaS onboarding or implementation across a real portfolio of accounts
• Hands-on comfort configuring software yourself
• You've run live training for non-technical or field-based users
• A track record against a launch or time-to-value SLA, and you know your numbers
• Sharp, structured written communication
• Comfortable owning 10+ concurrent launches with little day-to-day oversight

Nice to have

• Vertical SaaS or construction tech experience
• CRM or onboarding tooling (Salesforce, Asana, Notion)
• Built an onboarding playbook from scratch
• Bilingual (Spanish or otherwise)

What we offer

• Cash for stability. Bonus for performance. Equity for ownership. Your package reflects your role, your experience, and what you deliver, and it grows as you do.
• £70,000–£90,000 base (£110,000+ OTE) + equity
• Occasional trips to our San Francisco HQ
• Full-time, remote in the UK.

Comp Philosophy

Cash for stability. Bonus for performance. Equity for ownership. Your package reflects your role, your experience, and what you deliver.