SaaS Onboarding & Launch Lead (Remote UK)

Venture Post; Menlo Park (CA); Híbrido; USD 93.000 - 119.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity

Trips to SF HQ

Remote in UK

Descripción de la vacante

Bobyard is seeking an onboarding specialist to own the first 45 days for every new customer, from signed contract to live adoption. You will turn every handoff into a confirmed launch plan within 48 hours, configure accounts, and run kickoff and hands-on training that gets crews using Bobyard on real jobs.

This role is remote in the UK and works UK hours alongside our San Francisco team, supporting our largest customers in the region.

Formación

• 2+ years owning SaaS onboarding or implementation across a real portfolio of accounts.
• Hands-on comfort configuring software yourself.
• You've run live training for non-technical or field-based users.
• A track record against a launch or time-to-value SLA, and you know your numbers.
• Sharp, structured written communication.
• Comfortable owning 10+ concurrent launches with little day-to-day oversight.

Responsabilidades

• Turn every AE/SE handoff into a confirmed launch plan within 48 hours of signature.
• Configure accounts and run kickoff and hands-on training that gets crews using Bobyard on real jobs.
• Drive customers to their first completed workflow and adoption milestone inside 45 days.
• Run reinforcement sessions and office hours that catch stragglers before they churn.
• Chase blockers with CS and Product until they're resolved, not just logged.
• Hand off to the CSM with every exit criterion closed and the account documented.

Conocimientos

SaaS onboarding

Live training

Launch SLA

Written communication

Multi-launch management

Herramientas

Salesforce

Asana

Notion

Descripción del empleo

Bobyard is seeking an onboarding specialist to own the first 45 days for every new customer, from signed contract to live adoption. You will turn every handoff into a confirmed launch plan within 48 hours, configure accounts, and run kickoff and hands-on training that gets crews using Bobyard on real jobs.

This role is remote in the UK and works UK hours alongside our San Francisco team, supporting our largest customers in the region.