Remote Implementation Project Manager: SaaS Onboarding

Builder Prime; United States; Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Exceptional Health Coverage

401k Retirement Match

Generous Time Off

Annual International Retreat

Life Insurance

Professional Development Stipend

Sabbatical at 5 years

Parental Leave

Laptop Provided

Job summary

Builder Prime, a remote-friendly US employer, is seeking an Implementation Project Manager to guide new customers through onboarding, ensuring rapid value from our platform. You will collaborate with Managers of Implementation, Account Managers, Support, and Sales to drive streamlined processes and measurable outcomes.

Ideal candidates bring 3+ years in SaaS onboarding, strong data skills, and a track record of reducing timelines while delivering engaging virtual training and clear stakeholder

Qualifications

• 3+ years of experience in customer onboarding, implementation, or training roles, preferably in SaaS or construction technology.
• Demonstrated ability to translate technical product capabilities into business value for diverse customer workflows.
• Proven track record of reducing implementation timelines and improving customer satisfaction scores.
• Experience with implementations involving multiple stakeholders and complex integrations.
• Strong analytical skills with ability to use data to drive process improvements.
• Experience conducting engaging virtual training sessions.
• Strong technical configuration skills with the ability to learn and master new software platforms quickly.
• Excellent project management abilities with a track record of meeting implementation deadlines.
• Exceptional communication skills, including the ability to adapt messaging to different learning styles.

Responsibilities

• Drive strategic initiatives to streamline implementation processes and reduce time-to-value.
• Manage implementations with multiple stakeholders and complex technical requirements.
• Lead kickoff calls to understand customer goals, timeline expectations, and success metrics.
• Configure the platform with custom templates, workflows, and settings specific to each customer's needs.
• Prepare customers for post-implementation self-sufficiency by delivering system training as part of the Implementation process.
• Track implementation milestones and manage customer expectations throughout the setup process.
• Identify and solve technical challenges that arise during implementation.
• Coordinate with Account Managers for a smooth handoff once implementation is complete.
• Document customer workflows and configurations for future reference and support.
• Continuously optimize implementation processes to improve efficiency and customer satisfaction.
• Analyze implementation data to identify bottlenecks and recommend process improvements.
• Participate in cross-functional projects aimed at improving customer onboarding experience.

Skills

Customer onboarding

Business value

Timeline reduction

Complex integrations

Data analysis

Virtual training

Technical configuration

Project management

Communication skills

Job description

Builder Prime, a remote-friendly US employer, is seeking an Implementation Project Manager to guide new customers through onboarding, ensuring rapid value from our platform. You will collaborate with Managers of Implementation, Account Managers, Support, and Sales to drive streamlined processes and measurable outcomes.

Ideal candidates bring 3+ years in SaaS onboarding, strong data skills, and a track record of reducing timelines while delivering engaging virtual training and clear stakeholder