Remote Onboarding Project Manager, SaaS Hospitality

Cloudbeds; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

PTO and holidays

Wellness Fridays

Fully Paid Parental Leave

Home office stipend

Cloudbeds University

Professional development

Job summary

Cloudbeds seeks an Onboarding Project Manager to lead complex onboarding projects for mid-market customers. You will guide customers from contract through adoption, partnering with Onboarding, Account Management, Sales, Product, Support, and Professional Services to deliver a seamless implementation.

The role emphasizes high-touch customer experience, risk mitigation, and timely delivery in a fast-paced SaaS environment, with a fully remote team spanning multiple countries.

Qualifications

• Own end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management.
• Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations.
• Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle.
• Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps.
• Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction.
• Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams.
• Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones to support long-term customer success.

Responsibilities

• Own and manage onboarding lifecycle for mid-market customers from go-live to adoption and transition.
• Define project scope, timelines, milestones, and deliverables to ensure timely implementations.
• Serve as primary contact for onboarding mid-market customers, ensuring clear communication.
• Lead customer meetings and document action items and next steps.
• Coordinate cross-functional teams to maintain momentum and satisfaction.

Skills

Project management

Cross-functional collaboration

Stakeholder management

Customer-facing communication

English & Spanish fluency

Tools

Salesforce

Zendesk

Slack

Job description

Cloudbeds seeks an Onboarding Project Manager to lead complex onboarding projects for mid-market customers. You will guide customers from contract through adoption, partnering with Onboarding, Account Management, Sales, Product, Support, and Professional Services to deliver a seamless implementation.

The role emphasizes high-touch customer experience, risk mitigation, and timely delivery in a fast-paced SaaS environment, with a fully remote team spanning multiple countries.