UK SaaS Onboarding Lead — Fast Launch & Adoption

Remote Worker LTD.; United States; Remoto; USD 93.000 - 119.000; Tempo pieno

Vantaggi offerti da questo lavoro

Cash for stability

Performance bonus

Equity for ownership

Trip to San Francisco HQ

Remote in the UK

Descrizione del lavoro

Bobyard is seeking an onboarding specialist to own the first 45 days of every new customer, from signature to live adoption. You will configure accounts, run kickoff sessions, and drive adoption milestones while coordinating with our SF team in a remote UK setup.

You’ll manage 10+ concurrent launches, deliver live training for non-technical users, and refine repeatable processes. Compensation includes £70,000–£90,000 base, plus equity and occasional SF visits.

Competenze

• 2+ years owning SaaS onboarding or implementation across a real portfolio of accounts.
• Hands-on comfort configuring software yourself.
• You've run live training for non-technical or field-based users.
• A track record against a launch or time-to-value SLA, and you know your numbers.
• Sharp, structured written communication.
• Comfortable owning 10+ concurrent launches with little day-to-day oversight.

Mansioni

• Turn every AE/SE handoff into a launch plan within 48 hours.
• Configure accounts and run kickoff and hands-on training that gets crews using Bobyard on real jobs.
• Drive customers to their first completed workflow and adoption milestone inside 45 days.
• Run reinforcement sessions and office hours to catch stragglers before they churn.
• Chase blockers with CS and Product until they're resolved, not just logged.
• Hand off to the CSM with every exit criterion closed and the account documented.

Conoscenze

SaaS onboarding

Software configuration

Live training

Time-to-value SLA

Written communication

Multi-account ownership

Strumenti

Salesforce

Asana

Notion

Descrizione del lavoro

Bobyard is seeking an onboarding specialist to own the first 45 days of every new customer, from signature to live adoption. You will configure accounts, run kickoff sessions, and drive adoption milestones while coordinating with our SF team in a remote UK setup.

You’ll manage 10+ concurrent launches, deliver live training for non-technical users, and refine repeatable processes. Compensation includes £70,000–£90,000 base, plus equity and occasional SF visits.