Traveling Field Service Engineer – On-Site & Remote Support

BD; Town of Oxford (WI); On-site; USD 68,770,000 - 110,032,000; Full time

Job summary

BD seeks a Field Service Engineer 1 to service automated dispensing systems across the assigned territory. The role requires daily travel, with a company vehicle provided, and overnight travel possible. Candidates should reside within 30 miles of the base and hold a valid driver’s license.

You will perform remote/on-site support, preventive maintenance, installations, repairs, calibrations, and ensure proper documentation. On-call coverage and government CAC eligibility may apply.

Qualifications

• Associate degree in a related field or 3+ years of Field Service or Technical Support experience.
• Ability to meet eligibility requirements for access to Federal Government Facilities including DoD and VA facilities.
• Strong troubleshooting, diagnostic, and problem-solving skills.
• Excellent communication, customer service, and documentation abilities.
• Ability to travel as required and work independently.

Responsibilities

• Provide remote and on-site technical support for automated dispensing systems.
• Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
• Diagnose and repair proprietary hardware and software components with full case ownership.
• Independently troubleshoot complex issues and escalate to Senior or Lead FSEs as needed.
• Support government accounts requiring CAC eligibility.

Skills

Hardware troubleshooting

Software troubleshooting

Customer service

Education

Associate degree or 3+ years experience

Tools

CompTIA A+ Certification

Job description

BD seeks a Field Service Engineer 1 to service automated dispensing systems across the assigned territory. The role requires daily travel, with a company vehicle provided, and overnight travel possible. Candidates should reside within 30 miles of the base and hold a valid driver’s license.

You will perform remote/on-site support, preventive maintenance, installations, repairs, calibrations, and ensure proper documentation. On-call coverage and government CAC eligibility may apply.