Mobile Field Service Engineer - Medical Tech (Travel)

BD; Chicago (IL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Company vehicle provided

Job summary

BD is seeking a Field Service Engineer 1 to service automated dispensing systems within the assigned territory, with a base within 30 miles of the position. A company vehicle is provided; overnight travel is possible. Travel to customer locations and on-call coverage are part of the role.

Ideal candidates have 1–3 years of hardware, software, and IT support experience and must meet eligibility for access to Federal Government facilities, including DoD. Location: Chicago area.

Qualifications

• 1–3 years of combined hardware, software, and IT support experience with both proprietary and standard applications.
• Ability to meet eligibility requirements for accessing Federal Government Facilities including DoD.

Responsibilities

• Provide remote and on-site technical support for automated dispensing systems.
• Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
• Diagnose and repair proprietary hardware and software components with full case ownership.
• Independently troubleshoot complex issues and escalate to Senior or Lead FSEs as needed.
• Support government accounts requiring CAC eligibility.
• Execute preventive maintenance programs to ensure system reliability and uptime.
• Perform installations, in-servicing, repairs, calibrations, and general technical support.
• Maintain accurate inventory of spare parts in accordance with company policy.
• Properly maintain company-issued assets including vehicle, tools, and equipment.
• Follow service procedures including complaint handling and Medical Device Reporting.
• Ensure all service documentation meets regulatory and corporate requirements.
• Uphold company safety policies, quality expectations, and operational standards.

Skills

Hardware and software support

Field service experience

Job description

BD is seeking a Field Service Engineer 1 to service automated dispensing systems within the assigned territory, with a base within 30 miles of the position. A company vehicle is provided; overnight travel is possible. Travel to customer locations and on-call coverage are part of the role.

Ideal candidates have 1–3 years of hardware, software, and IT support experience and must meet eligibility for access to Federal Government facilities, including DoD. Location: Chicago area.