Field Service Engineer – MedTech Dispensing Systems (Travel)

BD; Cincinnati (OH); On-site; USD 80,805,000 - 129,230,000; Full time

Benefits offered by this job

Company vehicle provided

Job summary

BD is a leading global medical technology company delivering automated dispensing systems and related services. The Field Service Engineer I provides remote and on-site technical support across the region, troubleshoots, repairs, and maintains proprietary hardware and software while ensuring regulatory compliance and strong customer relationships.

The role travels within the assigned territory, typically within a 30-mile radius of the base location, with occasional overnight travel and a company

Qualifications

• Associate degree in a related field and/or 3+ years of Field Service or Technical Support experience.
• 1–3 years of combined hardware, software, and IT support experience with both proprietary and standard applications.
• Ability to meet eligibility requirements for obtaining access to all Federal Government Facilities to include DoD, Bureau of Prisons, Veterans Affairs Hospitals, Indian Health Services Facilities and any other facilities requiring background investigations.

Responsibilities

• Provide remote and on-site technical support for BD automated dispensing systems.
• Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
• Diagnose and repair proprietary hardware and software components with full case ownership.
• Independently troubleshoot complex issues and escalate to Senior or Lead FSEs as needed.
• Support government accounts requiring CAC eligibility.

Skills

Field Service

Technical Support

Troubleshooting

Hardware Repair

Software Repair

CAC Eligibility

Travel

Education

Associate degree in related field

Job description

BD is a leading global medical technology company delivering automated dispensing systems and related services. The Field Service Engineer I provides remote and on-site technical support across the region, troubleshoots, repairs, and maintains proprietary hardware and software while ensuring regulatory compliance and strong customer relationships.

The role travels within the assigned territory, typically within a 30-mile radius of the base location, with occasional overnight travel and a company