Field Service Engineer – Medical Tech (Vehicle Provided)

BD; Kentucky; On-site; USD 39,000 - 63,000; Full time

Benefits offered by this job

Company vehicle

Job summary

BD is seeking a Field Service Engineer I to provide remote and on-site support for BD automated dispensing systems across the assigned region, including DoD/DHA facilities. Travel within territory and potential overnight stays are required; company vehicle provided.

The role emphasizes troubleshooting, repairing, and maintaining hardware and software, ensuring regulatory compliance and strong customer relationships.

Qualifications

• Associate degree in a related field.
• 3+ years of Field Service or Technical Support experience.
• Eligibility for access to Federal Government Facilities including DoD/Bureau of Prisons/Veterans Affairs/Indian Health Services.
• Strong troubleshooting, diagnostic, and problem-solving skills.
• Medical or electromechanical device repair experience.
• Ability to work independently, manage multiple priorities, and travel as required.
• Mechanical aptitude with ability to disassemble/reassemble complex systems.
• Proficiency with Windows OS, networking, and diagnostic instruments.
• Ability to operate powered and manual hand tools.
• Ability to lift 85 lbs. frequently.
• Ability to climb, kneel, crawl, reach, grasp, stand, and walk for extended periods.
• Valid driver’s license and driving eligibility.
• Daily car travel required, with occasional air travel and overnight stays.

Responsibilities

• Provide remote and on-site technical support for automated dispensing systems.
• Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
• Diagnose and repair proprietary hardware and software components.
• Independently troubleshoot complex issues and elevate to Senior or Lead FSEs as needed.
• Support government accounts requiring CAC eligibility.
• Execute preventive maintenance programs to ensure system reliability and uptime.
• Perform installations, in-servicing, repairs, calibrations, and general technical support.
• Maintain accurate inventory of spare parts in accordance with company policy.
• Properly maintain company-issued assets including vehicle, tools, and equipment.
• Follow service procedures including complaint handling and Medical Device Reporting.
• Ensure all service documentation meets regulatory and corporate requirements.
• Uphold company safety policies, quality expectations, and operational standards.

Skills

Remote & on-site support

Work-order management

Hardware & software diagnostics

Preventive maintenance

Inventory management

Documentation accuracy

Regulatory compliance

Education

Associate degree in related field

Tools

CompTIA A+ Certification

Job description

BD is seeking a Field Service Engineer I to provide remote and on-site support for BD automated dispensing systems across the assigned region, including DoD/DHA facilities. Travel within territory and potential overnight stays are required; company vehicle provided.

The role emphasizes troubleshooting, repairing, and maintaining hardware and software, ensuring regulatory compliance and strong customer relationships.