Field Service Engineer – MedTech Dispensing Systems

BD

Detroit (MI)

On-site

USD 39,000 - 62,000

Full time

14 days+

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Benefits offered by this job

Company vehicle provided

Job summary

BD is seeking a Field Service Engineer I to provide remote and on-site support for BD automated dispensing systems across the region, including DHA/DoD facilities. This role entails troubleshooting, repairing, and maintaining proprietary hardware and software while ensuring regulatory compliance and strong customer relationships.

The position is field-based with daily travel within the territory. A company vehicle is provided; overnight travel may occur.

Qualifications

Associate degree in a related field and/or 3+ years of Field Service or Technical Support experience.
1–3 years of combined hardware, software, and IT support experience with both proprietary and standard applications.
Ability to meet eligibility requirements for obtaining access to all Federal Government Facilities including DoD, DHA, and other facilities requiring background investigations.
Strong troubleshooting, diagnostic, and problem‑solving skills.
Medical or electromechanical device repair experience required.
Ability to travel and work independently, handling multiple priorities.

Responsibilities

Provide remote and on-site technical support for automated dispensing systems.
Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
Diagnose and repair hardware and software components with full case ownership.
Independently troubleshoot complex issues and elevate to Senior or Lead FSEs as needed.
Support government accounts requiring CAC eligibility.
Perform preventive maintenance, installations, repairs, and calibrations.