Technical Support Specialist - SQL & Product Expert

Relativity; Nebraska; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and repair complex software and networked systems for a mix of technical and non-technical customers. You will manage tickets in Salesforce, provide responsive support, and escalate issues when needed. The role requires a Public Trust clearance for RelativityOne Government and U.S.

citizenship. The position is hybrid, with a Monday–Friday schedule and a 9-hour shift window covering 7am–7pm Central time.

Qualifications

• Customer support experience in a technical environment.
• Direct experience supporting clients by phone and email.
• SQL and Windows platform experience.
• Travel 10% of the time.

Responsibilities

• Create, resolve, and maintain tickets in Salesforce.
• Diagnose, troubleshoot, and repair complex issues with software and networks.
• Provide responsive client support during assigned shift hours and on-call as needed.

Skills

SQL

Customer support

Windows

Troubleshooting

Communication

Travel

Tools

Salesforce

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and repair complex software and networked systems for a mix of technical and non-technical customers. You will manage tickets in Salesforce, provide responsive support, and escalate issues when needed. The role requires a Public Trust clearance for RelativityOne Government and U.S.

citizenship. The position is hybrid, with a Monday–Friday schedule and a 9-hour shift window covering 7am–7pm Central time.