Technical Support Engineer: SQL & Windows Expert

Relativity; Oregon (WI); On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity in the United States seeks a Technical Support Specialist to diagnose, troubleshoot, and resolve complex software and network issues for a mix of technical and non-technical customers. You will manage tickets in Salesforce, interact via phone and email, and develop product and SQL knowledge.

The role requires U.S. citizenship for government product support, ability to obtain Public Trust clearance, and willingness to work a 9-hour shift Monday-Friday 7am-7pm Central Time.

Qualifications

• Experience providing technical support to customers.
• Ability to follow procedures for tickets and SLAs.
• Proficiency with SQL and Windows platforms.
• Willingness to obtain Public Trust clearance.

Responsibilities

• Diagnose, troubleshoot, repair and debug software and networked systems.
• Create and manage support tickets in Salesforce.
• Respond to client questions via phone and email.
• Collaborate with senior team members to resolve incidents.
• Maintain accurate records and report status to management.

Skills

SQL queries

Customer support

Troubleshooting

Phone & Email

Windows platform

Travel

Job description

Relativity in the United States seeks a Technical Support Specialist to diagnose, troubleshoot, and resolve complex software and network issues for a mix of technical and non-technical customers. You will manage tickets in Salesforce, interact via phone and email, and develop product and SQL knowledge.

The role requires U.S. citizenship for government product support, ability to obtain Public Trust clearance, and willingness to work a 9-hour shift Monday-Friday 7am-7pm Central Time.